Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
John
Helpful and courteous in answering questions.
Reply from LifeStationJun 20, 2024
Thank you so much for your 5-star review! We're thrilled to hear that you found our team helpful and courteous. Your satisfaction is our top priority, and we're always here to assist you with any questions you may have.
custommer M.
New med alert
Reply from LifeStationJun 19, 2024
Thank you for the 5 star review! We're excited for you to receive your device.
Kellie S.
The Representative was very respectful and helpful. She explained in detail about Which plan Worked best for me. I’m looking forward to my new device.
Reply from LifeStationJun 19, 2024
We're thrilled to hear that our representative provided respectful and helpful service, guiding you through the best plan for your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for your review.
Betty C.
Professional Rep! Thomas was professional but had a comfortable ability while talking to me. I genuinely felt that he care about my welfare as a person .
Reply from LifeStationJun 19, 2024
Thank you for the review! We're thrilled to hear that Thomas provided professional yet personable service. We aim to genuinely care for each customer's welfare, and we're delighted that it came through in your experience.
David S.
My father subscribed to the service in October 2019, almost five years ago. As he is now in assisted living, I called to cancel the service and was told they only do so when the necklace is returned. When I told them it was lost, they charged me $325 to cancel. That is ridiculous!!. They made over $3,000 in subscription fees, but they want to charge for an almost 5-year-old cellphone alert pendant that might have a value of $50 tops. I asked several times if they could take the length of the subscription into account and reduce the fee...nope.
Reply from LifeStationJun 18, 2024
We sincerely apologize for the frustration you've experienced. We understand how upsetting this situation must be. We value your father's long-term subscription and your loyalty to our service. We would like the opportunity to make this right and discuss the matter further. Please give us a call at 800.998.2400 at your earliest convenience, so we can find a satisfactory resolution together. We look forward to assisting you.
Marian Stubbs Bib M.
Christina the service representative that explained in detail your product. She was professional, kind and answered all my questions. Not rushing the process.
Reply from LifeStationJun 19, 2024
We're thrilled to hear that Christina provided you with detailed explanations and excellent service. We pride ourselves on making sure our customers feel informed and valued. Thank you for the 5 star review!
Barbara
I canceled my service, and you STILL TOOK MY MONEY. And YOU don't want to give it back.
Reply from LifeStationJun 17, 2024
I sincerely apologize for the inconvenience and frustration caused by this situation. We understand how upsetting this experience must have been for you. Please be assured that we have processed a full refund for the amount that was mistakenly charged after you canceled your service. You should see the funds returned to your account shortly. Thank you for bringing this to our attention.
customer
I can't believe they expected my 90 year old Dad to sign a DocuSign. I would like to have known that ahead of time.
Reply from LifeStationJun 13, 2024
Thank you for your feedback. We apologize for any inconvenience caused by the expectation to use DocuSign. We understand that digital solutions may not suit everyone. Please note that we also offer the option to send a physical copy of documents for signature. We appreciate your input and will ensure this option is more clearly communicated.
