Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Debbie Aleksa and E.
Very helpful and informative
Reply from LifeStationJun 11, 2024
Thank you for your feedback. We're glad to hear that you found the information about the cost per month helpful and informative. Thank you for the 5 stars.
Jane L.
They were pleasant and helpful
Reply from LifeStationJun 11, 2024
Thank you for your review. We're thrilled to hear that you had a great experience with our customer service team. We appreciate your support.
M.Miller
The information was easy to understand.
Reply from LifeStationJun 11, 2024
Thank you for your feedback. Clear communication is very important to us, and we're glad we could meet your expectations. If you have any other questions or need further assistance, please don't hesitate to contact us. Thanks again!
customer
Customer rep was knowledgeable and was able to get me a discount.
Reply from LifeStationJun 11, 2024
Thank you for your positive feedback. We're delighted to hear that our customer representative was able to assist you and secure a discount for you. It's great to know you had a knowledgeable and helpful experience.
KATHERINE E M.
I am very happy with all of your employees who were very helpful in my completing this transaction. I was overwhelmed by all of the emails that I received and quite confused about them. When I called and talked with your employee (Jay), I learned they didn't apply to my situation, and I could erase them.
Reply from LifeStationJun 11, 2024
Thank you for your wonderful review! We're thrilled to hear that our team, especially Jay, was able to assist you and clarify your concerns. We understand that receiving many emails can be overwhelming, and we're glad we could help simplify the process for you.
Tammy
The ordering process is easy and the sales dept answered every question I had. However, my first order was cancelled for no reason that can be told to me. I was not even notified of this. I called checking on its status. This is very disheartening as I and disabled, recently had a fall that has severely threatened my mobility in my own home. I now have to wait yet another week. My bank account had been charged, then you cancelled my order without a word. That is not acceptable, however, your product seems to be the best fit for me, plus my insurance gets me a discount or I would have ordered elsewhere this time. I will be watching my service closely.
Reply from LifeStationJun 7, 2024
Thank you for taking the time to speak with me on the phone and for your 5-star review despite the challenges you faced with your order. I sincerely apologize for the inconvenience and frustration caused by the cancellation of your first order. We understand the importance of timely delivery, especially given your situation, and have taken steps to prevent this from happening again. Your satisfaction is our priority, and we appreciate your understanding.
customer
Thomas was very helpful and polite. Went by my old account info so that helped with the process of signing up. Thank you very much.
Reply from LifeStationJun 19, 2024
Thank you for the great review! We're glad Thomas could help make the sign-up process smooth for you. If you need anything else, feel free to reach out!
Mary
#1; Maria spoke English & was very experienced in regards to her job knowledge. She was very nice & very efficient.
Reply from LifeStationJun 18, 2024
Thank you for your fantastic review! We're delighted to hear that Maria provided you with excellent service. Her experience, efficiency, and friendly manner are truly assets to our team, and your recognition is greatly appreciated.
