LifeStationReviews of lifestation.com

Reply from LifeStationDec 5, 2018

Thank you very much for the review John! Many of our users live at home alone, which is why having something like this that can provide peace and mind for your family is so important. Thank you for choosing LifeStation!

Reply from LifeStationDec 5, 2018

Thank you for taking the time to write a review Cheryl. The process is supposed to be that all the contacts are called, so if this did not happen that the process was not completed properly and i apologize for that mistake. I was able to pull up your account information and it does state to only call emergency response after the entire list was called. There should be no issues in calling these 3 names before calling ER, so clearly something went wrong in the process. We will make sure to speak to customer service about this to make sure that the proper information is listed on the account so our monitoring specialists can properly follow the procedure that you have listed for them. Thank you for choosing LifeStation, and again i apologize for the inconvenience this may have caused.

Reply from LifeStationNov 28, 2018

Thank you for taking the time to write a review G. While it is true that at the moment we have no online support, our customer service team is always available to help you with whatever information you need from your account. When you call our customer service line at (800) 998-2400, and you provide your Order Number or other essential information, the representative should be able to easily identify your account and provide you with any information you need. Now i do not know what you mean when you say what type of coverage your mother had, but if you mean what type of device she had (in-home, mobile, gps, etc) customer service should be able to help you with this as well when you call.

Reply from LifeStationNov 8, 2018

Hello Barbara, I am sorry to hear about the negative experience that you had when dealing with our customer service team, but i can ensure you that we absolutely care about our products and our customers. I will look up your order details and will make sure to verify the status of your order. Thank you for taking the time to write a review, and once again my apologies for the delay.

Reply from LifeStationOct 9, 2018

I am sorry to hear about your situation but i believe we can resolve this issue. The battery in the device should last for at least a day, so if the battery is running out of power before then it was either charged incorrectly or there is a problem with the device. Either way i would encourage you to call our customer service team so they can walk you through charging the device, or if the device is broken, so they can help you get a replacement sent to you. Our customer service team prides itself on being extremely polite and cooperative with our users, so if you had a bad experience with our team i apologize for that but i can be sure that this was an isolated incident. When you call our 24/7 customer service line at 800-998-2400 please be sure to explain the situation as best as possible so our customer service representative can make sure your issue is dealt with appropriately. Thank you for taking the time to write a review Sue, and thank you for choosing LifeStation.

Reply from LifeStationSep 24, 2018

Thank you for the review Susan!

Reply from LifeStationSep 18, 2018

Thank you for taking the time to write a review William. False alarms happen very often when you wear the device all the time, and as such we make sure to be as understanding as possible whenever someone presses their button, whether it is an emergency or not.

Reply from LifeStationSep 12, 2018

Thank you for taking the time to write a review Alice. About the weight of the necklace, this is a complaint that we, and others in our industry as well, have received for some time now. Unfortunately the technology that is present in the device is at the moment unable to made any lighter, so for this reason we are unable to make the devices a more suitable weight for you. The best that we can do is change the material that is attached to the device to make it as comfortable as possible. The issue with the charger is something that is also very common in our industry, but it is something that is being actively worked on and should hopefully be resolved soon. You are not the first to worry about how particular the charging unit is at times, and we are working on a solution for that. The final issue about knowing when the charging is done is also something that at this time is unable to be worked on. I would assume that having a percentage of how full the battery is would be very helpful, but the technology needed for that is either unavailable, unable to be small enough to fit in the device, or would make the device far heavier than it already is. Either way know that these are issues that we are aware of, and that we are trying to resolve in order to give our users the best experience possible.