Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
customer
Not good. Didn't work
Reply from LifeStationFeb 2, 2026
Reply: Hi Russell, thank you for sharing your feedback. We understand that the watch wasn’t the right fit, as comfort and ease of use are very important. Thank you for allowing us to assist you, and we truly wish you the very best.
Lady Karen S.
Piece of trash!! Doesn’t register falls even on hard wood and the device flying over my head and hitting the floor. It has NEVER gone off. I have had one of these devices for over 10 year s and have GPS. I have had it checked and they have sent me newer devices as they have been released. I have only used the help button in the past. During the past 13 months I have had 15 falls onto hardwood floors not carpet. The device has never once registered a fall. When I say Help! Help! My Alexa will respond and ask what type of help I need. My friend has an Apple watch and when she fell it promptly asked what she needed. My son wants me to get rid of this trash and get an Apple watch with cellular. Over time the watch will have paid for itself and most cellular carriers charge a minimal amount for adding the watch. That amount is less than I am now paying for this useless junk!!!
Reply from LifeStationJan 19, 2026
We’re truly sorry to hear about your experience and understand how unsettling it must feel when a device doesn’t activate during a fall. Your safety and peace of mind are extremely important to us. We appreciate you taking the time to speak with us and giving us the opportunity to make this right. Thank you for sharing your feedback—it helps us continue to improve our service and support.
Aaron G.
LifeStation provided our family with trustworthy 24/7 emergency monitoring and quick, caring response
Reply from LifeStationJan 14, 2026
We can't thank you enough for your positive review! It means the world to us to hear about your great experience.
ANNDREYA J.
Your company charged me for equipment that I did not give consent to buy. I am still waiting for a refund to my credit card. I would not recommend this company to anyone due to this experience. This has been an aggravating situation. I am very disappointed!!
Reply from LifeStationJan 6, 2026
We’re very sorry to hear about your experience and understand how frustrating this must be. Our team has made multiple attempts to reach you to provide clarity regarding the process and left voice messages. We truly want to resolve this for you as quickly as possible. Please contact us directly at 1-800-998-2400 so we can assist with the refund. We appreciate the opportunity to make this right.
Shelly
Ease of use. Nice big print. Clear instructions.
Reply from LifeStationDec 30, 2025
We're so grateful for your positive review! It's customers like you that make our job so rewarding.
Joy J.
Jennifer M was very kind and helpful. My call got dropped when I was connected to dispatch for more assistance but Jennifer was great help.
Reply from LifeStationDec 30, 2025
“Thank you so much for your kind words! We’re thrilled to hear Jennifer M made such a positive impact. We’ll be sure to pass along your praise!”
customer
I did not receive my device because I put my physical address rather than my mailing address on the package . Please re send device to PO Box 20413 ,Colorado City, CO 81019 Diana Ellison After sending this review, I received an immediate response from Life Station and they are addressing the issue. I will receive the device on Tuesday ( this is Saturday.) Thank you for responding and solving the issue so quickly. I’ve had a couple of near falls and really need the device.
Reply from LifeStationDec 27, 2025
Thank you, Diana, for taking the time to discuss the issue with us. We sincerely apologize for the inconvenience and have sent a replacement device to the PO Box you provided. We truly appreciate your patience and your valuable feedback.
Jan C.
I thought the sales agent was too pushy I am it even switched over to Aetna, and didn’t want life sfationuntol after Jan 1, but he insisted I get it now,, I do not like pressure. ..also disappointed that CT teachers retirement is not giving this free like we had with UNITED …I was told we would not have to pay? Can someone check this? He charged for 3 months.. not a happy camper.. Jan C..
Reply from LifeStationDec 22, 2025
We’re very sorry to hear about your experience, Jan. You should never feel pressured, and we truly apologize if the interaction made you feel uncomfortable. We attempted to reach you by phone and left a voicemail regarding the refund and account activation. Please call us at 1-800-998-2400 for further assistance—we’d be happy to help.
