Suruj N.
Persistent problems with the lift
I am writing to express our continued frustration with the stair lift we installed. Despite the technician replacing both remotes, we are still experiencing issues. Since the installation, there have been persistent problems with the lift, which is particularly concerning as my father-in-law is a dialysis patient and cannot stand to keep pressing the remote for the chair to come down. This situation has been very frustrating for him and for our family, as we installed the system to provide him with convenience and ease.
Reply from Lifeway MobilityNov 5, 2025
We appreciate you taking the time to share your feedback. We're very sorry for the issue you've experienced with the remotes and the inconvenience, as this is not a common issue we see with this product model. We fully understand your frustration, and our local team will be working with you directly to find a solution that enables your father-in-law to use his stair lift as intended.