Great
Based on 789 reviews
Lift Down4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 42 reviews with 3 stars · Clear filters
Charles
Good construction. XL fits perfectly.
Reply from Lift DownDec 27, 2024
Hi Charles, Thank you for taking the time to leave a review. It's great to hear that your XL cap fits perfectly. I'd love to know how we can improve your experience! I emailed you separately to get more feedback. - Tarrik
Dean
Was told my order shipped a few days after the order. Got notice 2 weeks later package was delivered although it wasn't. Shortly after I called to inform them the order was not delivered, I was informed that the order had been delayed due to back order. They need to get the shipping and tracking on the same page!
Reply from Lift DownDec 23, 2024
Hi Dean, Thank you for taking the time to leave this review. We’re so sorry about the delay in early December. The demand for Wool Caps exceeded our expectations, and we did our best to communicate the shipping delays. We’re thrilled to hear you’re enjoying your new cap! I’ll reach out to you directly to see how we can improve your experience—we truly value our repeat customers and want to ensure this doesn’t happen again. - Tarrik
David D.
Nice hat, shocked that the shipping cost more than the hat with no review stage for the order+shipping.
Reply from Lift DownDec 23, 2024
Hi David, Thank you for taking the time to leave a review. I understand your frustration with the shipping costs. Unfortunately, these costs reflect shipping across borders into Canada while ensuring delivery duties are paid at checkout. Please know that we’re always looking for ways to reduce shipping costs for our Canadian customers. Regarding the review stage for ordering and shipping, you should have been able to track your order using the tracking link provided via email. I’ll reach out to you directly to gather more details and ensure this issue is resolved. - Tarrik
Customer
Over a year ago I ordered 3 hats based on a Facebook ad, and the hats were never sent. You were prompt in refunding my payment. Recently I saw another Facebook ad and wished the original order had not turned into a failed mess. So I tried again, and I received my hats yesterday. thank you The colors are what I expected, the fit is good, but the material is not as heavy as I expected, but it will do.
Reply from Lift DownDec 23, 2024
Hi Steven, Thank you for taking the time to leave this review and for being a loyal customer of Lift Down! We’re thrilled to hear that our customer service team was able to assist with your initial order. Our Classic Caps are made with lighter materials, which many customers love for their comfort. If you’re looking for something warmer for the winter, our Wool Caps are an excellent choice with their thicker material to help keep you warm. - Tarrik
LM
Love the feel of the Beanies (original ones). Got them fast in california. One minor thing is that the black and gray ones I ordered are a little deformed giving a cat ears appearance on one side only (gray) and both sides on the black. When I catch my reflection in the mirror with it it always throws me off, but the other 2 I ordered (blue and red) don't have that effect. Update: they reached out and offered to replace my defective Beanies and sent me two more colors of my choosing for free. Really great customer service and they sent them out quick! I appreciate a business that reaches out to right their wrongs and will definitely be buying from them again.
Reply from Lift DownDec 7, 2024
Hi there! Thank you for your feedback, and we’re truly sorry to hear that you received a defective beanie. Your beanies should match the quality and appearance shown on our website. I’ll be reaching out to you via email shortly to resolve this for you as quickly as possible. - Tarrik
Edward S.
Nice look, but... very soft and does not hold its shape as a dome.
Reply from Lift DownNov 27, 2024
Hi Edward, Thank you for leaving a review! We're happy to hear you like the cap's fabric. We want to ensure you're completely satisfied with the fit. Would you like to exchange your cap for the regular size? Please note that our classic caps are intentionally unstructured, so the front panel is designed to be soft and not stiff. If you'd like to proceed with an exchange for a smaller size, feel free to contact our support team. We're here to help! - Tarrik
Mike S.
Unfortunately missing a light gray colored hat. Notified customer service and sent photos of the colors I did receive. They told me they would send it soon as possible. Two weeks later it has not arrived.
Reply from Lift DownNov 27, 2024
Hi Mike, Apologies for the inconvenience. I looked into your reshipment, and it appears it was lost in transit by the carrier. We’re arranging a replacement to be sent out tomorrow with express shipping. - Tarrik
Janet D.
I ordered 2 hats. Received one. I bought these to replace my original one. However the quality is completely different. The fabric seems cheaper, flimsier.
Reply from Lift DownNov 25, 2024
Hi Janet, We apologize for the inconvenience. Every cap you order from us should consistently meet the same standards, unless we’ve communicated any design changes in advance. It sounds like you may have received a defective cap, which we’re happy to replace. Please send us a photo of the cap in question, and we’ll arrange for a replacement right away. - Tarrik
