Lift DownReviews of liftdown.com

Reply from Lift DownOct 25, 2026

Hi Timothy, We’re sorry your order didn’t arrive when expected, especially after paying for faster shipping. Sometimes there are carrier delays out of our control while packages move through their network, but we understand how frustrating that is. We’ll make sure the extra shipping fee you paid is refunded. - Tarrik

Reply from Lift DownOct 25, 2026

Hi Shane, Thanks for the feedback, and sorry the color wasn’t what you expected. Most of our colorways go through a wash that gives them a softly faded, slightly varied look, which is noted in the color disclaimer on our product pages. Screens can also shift how a color appears online. If you’d prefer a different color, we’d be happy to set up a free exchange. Just reach out to us with your order number and we’ll take care of it. - Tarrik

Reply from Lift DownAug 11, 2026

Hi Tom, Thank you for the honest write up, and I'm glad Marielle got the refund sorted quickly. On the bag, you're right, and we've already made the change. Earlier this week we moved to boxes only. It costs us about 50% more to deliver your orders that way, and we've kept shipping charges to the UK, Europe and Australia exactly where they were. On your note about multiple manufacturers, we only use one manufacturer for the Classic Cap, and every customer worldwide gets the exact same cap. Yours just shipped from our warehouse in China rather than the US. That is what keeps your shipping at $7 instead of the roughly $30 it would cost to send from the States. Same cap either way. On fit, the Classic Cap is unstructured with no buckram, so it sits softer and less rigid than a structured cap. We make three sizes, Small, Regular and XL. If Regular left extra material sitting up top on you, Small is very likely the one you wanted. I'd be glad to send you one at no cost if you're open to trying again, just let our support team know [email protected] - Tarrik

Reply from Lift DownJun 20, 2026

Hi Adam, Thanks for the honest feedback, and I'm sorry the experience fell short in a few spots. On where they're made: manufacturing in China is what lets us keep the quality high while staying competitively priced, and it's also how we're able to offer 24 colors across 3 sizes. On packaging: I hear you. We're in the process of transitioning to shipping all non-US orders in boxes, since we've heard the same preference from other customers. On delivery: most UK orders arrive within 7-10 days, but occasionally things outside our control like customs clearance cause delays. We're working to be as transparent as possible with tracking so you always know where your order is along the way. Appreciate you giving us a try, and we hope to earn a better score next time. - Tarrik

Reply from Lift DownMay 10, 2026

Hi Sue, thanks for the feedback. We try to design our caps to fit a range of preferences, and based on customer feedback we landed on making the brim proportional to the size of the cap. Please reach out to our support team if you'd like a free exchange.

Reply from Lift DownFeb 16, 2026

Hi Naomi, thank you for the feedback and for the kind words about our hats. I'm really sorry to hear about your experience. You're right that our return fee can feel steep, but returns are genuinely expensive to process and we actually subsidize a portion of the cost to keep it as low as we can for customers. We do display our return policy in multiple locations across our website, but I'll share your feedback with our website team to see if we can make it easier to find. If you ever have trouble with anything, please don't hesitate to reach out to us directly and we'll do our best to help. Appreciate you taking the time to share this. - Tarrik

Reply from Lift DownJan 21, 2026

Hi Jasmine, We're really sorry to hear about the inconsistency between your two caps. That's frustrating, and we completely understand the disappointment. Unfortunately, this can happen to a small percentage of orders due to a slight margin of error in manufacturing. That said, we stand behind every cap we sell and would love to make this right for you. Please reach out to us at [email protected] and we'll get a replacement sorted for you right away. - Tarrik

Reply from Lift DownAug 20, 2025

Hi there, We’re sorry to hear about your experience. Our caps are manually crafted, and while each one goes through a rigorous quality check, on rare occasions a defective piece can slip through. Of course, we’ll replace any defective item right away. If you could please email us at [email protected] with a photo of the cap, we’ll arrange a replacement for you immediately. Thank you for bringing this to our attention — we truly appreciate your feedback. - Tarrik