Great
Based on 789 reviews
Lift Down4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 59 reviews with 4 stars · Clear filters
Nicholas
Great online store. Fast standard shipping, arrived earlier than estimated.
Reply from Lift DownNov 28, 2024
Hi Nicholas, Thank you for your review! We're thrilled to hear you had a positive experience with Lift Down. We’d love to know how we could have made it a 5-star experience, as your feedback helps us continually improve. - Tarrik
Scott B.
Experience-wise: Great. Web site is easy to use and I love any store that uses shop or Apple Pay. Makes my life easier. What I’m not in love with is the hat itself.Or hats because I bought 2. I bought my first hat from you about a year ago. Burnt orange. I like the shape of it. Round all over like an upside down bowl. Liked it so much I asked for a blue one for Christmas 2023. It wasn’t shaped exactly the same. It started heading more towards the trucker hat shape where it’s taller on the forehead and just almost a little squared off. Threw it in the back of my closet. Still loved the orange one. Continued to wear it. Forgot about the blue one. Bought both a black one and a white one. They’re worse than the blue one. I really don’t like them. I just want that rounded shape.
Reply from Lift DownNov 18, 2024
Hi Scott, Thank you for sharing your feedback, and we truly appreciate your loyalty as a long-time customer of Lift Down. We’re sorry to hear you may have received a defective product. All Lift Down caps undergo a rigorous quality check to meet our high standards. While we strive to maintain consistent sizing across every cap, minor variations can occur due to the manual aspects of the manufacturing process. Please reach out to our support team, and we’ll gladly replace your order. - Tarrik
Michael H.
Hat is warm and well constructed. It’s a little uncomfortable around the head band. Not sure yet why? Maybe by wearing it, the band will relax.
Reply from Lift DownNov 5, 2024
Hi Michael, Thank you for your feedback! If the cap continues to feel uncomfortable around the headband, please reach out to our support team. We’ll be happy to assist further to ensure you’re satisfied with your purchase. - Tarrik
Steve
Great hats, but not all lines have the XL size which fits me perfectly. But hey, you get that sorted and I'll add that extra star! Amazing apart from that :)
Reply from Lift DownOct 16, 2024
Hi Steve, Thank you for your kind words! We’ll be sure to share your feedback with our product development team, as we’re always exploring new colors and sizes to expand our cap collection
RODDA, M.
Was shipped wrong size hat. They shipped me the right size at no additional charge, told me to keep the 1st hat. I really like the hat. Earlier I had written a negative review stating I had been charged for both shipments but I was wrong. Attempted to delete originall review but was unsuccessful
Reply from Lift DownOct 16, 2024
Hi Rodda, Thank you for your feedback and for updating us after confirming there were no additional charges. Our support team is always here to assist and answer any questions you may have. - Tarrik
Janet J.
Order and was charged 12 days ago for two caps. I have heard nothing. Tried to contact both by phone and email and get no response. Terrible Customer Service. Update: Was contacted received hats. Great quality.
Reply from Lift DownOct 16, 2024
Hi Janet. I sincerely apologize once again for the delay. While we strive to ensure timely delivery, there are rare delays beyond our control due to USPS handling the shipping. In those cases, we offer free reshipments to ensure timely delivery. Our team responded to your email inquiries within 24 hours of receiving them. Please note that we address customer inquiries between 9 AM and 5 PM, Monday to Friday. We kindly ask customers to allow up to 24 hours for a response, though most inquiries are answered within 12 hours.
Pete
I wish your black cap was actually black. It's more grey or light charcoal. Great cap, just not black.
Barry B.
Fabric for this hat is way too thin. I also prefer a fitted cat, but that is not their fault. But for a lot less money, I could’ve bought a flex fit hat that was fitted and much heavier material.
