Excellent
Based on 177 reviews
Lifting Equipment Store USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Innovating lifting gear supply through our global digital and physical outlets. LES offers unmatched customer service and a thriving range of best-in-class products from industry-leading manufacturers.
Lifting Equipment Store USA (liftingequipmentstore.us) has 177 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
177 approved reviews, newest moderated first
Mark M.
Great communication, fast service and exactly what we needed/ordered. Will order from them again soon.
Reply from Lifting Equipment Store USAAug 23, 2024
Hi Mark, thank you for your review. We are glad to hear that you are happy with our service and slings. We look forward to working with you again soon! Thanks!
Rick G.
Great communication, very pleasant people, order came in early and complete.
Reply from Lifting Equipment Store USAJul 28, 2024
Thanks for your review Rick! We were glad to be able to get your gantry delivered within your deadline and hope that it serves you well! -LES USA
Austin W.
Great customer service.
Reply from Lifting Equipment Store USAJul 19, 2024
Austin, thanks for your purchase and review, we are glad to hear you had a positive customer experience and hope that you are enjoying your chain slings! We look forward to supporting you again soon. -LES USA
Anthony E.
Good product (so far), good price, delivery was fast, package was well-packed to resist damage.
Reply from Lifting Equipment Store USAJul 5, 2024
Anthony, thank you for your review, we are glad to hear you’re impressed and hope you enjoy your Hackett chain block for a very long time to come! LES USA
Neal B.
These guys were so great to work with. They are pleasant on the phone, they call back when they say they will, and they do what they say they will do and their products are terrific. Had an issue with lost product from UPS and these guys went out of their way to help me. I will keep using them.
Reply from Lifting Equipment Store USAJun 29, 2024
Neal, thank you for taking the time to review us, and of course, for your purchase! We’re sorry that UPS lost your slings, but we’re glad that you were satisfied with our resolution and our responsiveness, we look forward to working with you again soon! -LES USA
Edwin M.
Your website made it quick and easy to find the product I was looking for. I really like how I got a call before my product was ship to verify of what kind of truck needed to be used to ship. And can't leave customer service out, they was very helpful as well.
Reply from Lifting Equipment Store USAJun 28, 2024
Thanks Edwin, we’re glad you enjoyed shopping on our website and that our team provided you with a 5* experience! We look forward to the next time. -LES USA
Loc
Terrible customer service and slow delivery . Delays on delays and no one wants to pick up the phone
Reply from Lifting Equipment Store USAJun 17, 2024
Good Morning Loc, Firstly, thank you for your business and for taking the time to review our levels of service, continuous improvement is of paramount importance to us and we take all feedback seriously in order to learn and grow from it. As a result, upon reading this review we immediately conducted an internal investigation with our team over the weekend to determine the root cause, issues and possible resolutions. We apologize that our vendor let us and you down several times with the ship-date of your crane system, sometimes with made-to-order items this can happen as a result of staff shortages or supply chain issues which are beyond the control of LES USA and our vendors. In regards to our levels of customer service, in this instance we believe there may be some confusion, we can assure you that every single call in to our office is answered (we can see statistics of this), if our sales/support team are busy assisting other customers our receptionist takes the request and pushes it to the relevant team members typically within 1-2 minutes of a call. We see from the logs that your colleague Kim called in at 10:15 CST on 06/06/24 and we immediately jumped in to action, unfortunately the email we sent bounced back and so our team member Nadera reached out via phone to Kim to clarify the email address, you were then copied in to an email confirming that we would provide tracking as soon as it ships (it was due to ship that day), this appeared to be satisfactory to your team. You then called in after 17:00 CST (we close at 17:00 CST but were still able to answer your call) unfortunately there was no update available at the time of the call (typically tracking is provided to us within 24hours of the shipment leaving) first thing the next morning we provided a coupon and tracking number to you promptly by email. We appreciate that you did not personally get a call back and in hindsight we should have called you both, however I think our team was confused because there was two people calling in about this and we responded to Kim verbally and by email and assumed by copying you in to the email that you would be kept in the loop. We are sorry that you felt our team did not do their best in regards to customer service, I can assure you that we were doing everything within our power to satisfy you but your comment about us not picking up the phone is simply incorrect. We hope that this reply provides an insight in to what happened in this situation and helps correct some of your doubts about our customer service. If there is anything we can do to assist you in the future, please do not hesitate to reach out to our friendly and dedicated team. -Will
John B.
Fast and well packaged shipping!
Reply from Lifting Equipment Store USAJun 17, 2024
Thank you for taking the time to review us John, we appreciate your business and look forward to the next time! -LES USA
