Reply from LiftModeJun 5, 2023
Hello Darin,
We appreciate you taking the time to write this review. Your feedback is valuable to us as it helps us improve our services and better serve our customers.
We want to assure you that your order was shipped on time. However, please note that the delivery time is primarily determined by the shipping carrier, in this case, UPS. It is worth mentioning that UPS does not typically operate on Saturdays and Sundays, which might explain the delay in your package's arrival.
We apologize if you have not received the confirmation email containing the tracking number. We recommend checking your email, including your spam folder, as the email might have been mistakenly filtered. If you are still unable to locate the tracking information, please contact our customer service immediately for assistance.
We have double-checked your order, and based on the estimated delivery times, your package is scheduled to be delivered tomorrow.
Once again, we apologize for any inconvenience caused. Our customer support team is available to assist you further, so please don't hesitate to reach out to them for any additional help you may need.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Best regards,
Nina and the Liftmode Team