Reply from LiftModeMar 3, 2023
Hello Leroy,
Thank you for your feedback. We are always happy to hear honest feedback, so we can see how to improve and how we are succeeding in serving our customers.
Its surprising that you would go on to TrustPilot to slander us, after we offered to consider reactivating your account. First of all, you have 6 separate accounts, which is against our policies. Secondly, your numerous emails makes it nearly impossible to track your correspondences and concerns. To serve customers most efficiently we ask that they simply contact us from the email associated with the account and order. You refused to do so.
We replied regardless requesting clarity on your complaint, but you only offered a very dismissive comment refusing to cooperate with us nor to patronize us again. Finally, we shipped your order initially which was successfully delivered on time to your address provided for the order.
Furthermore, we reshipped the order again, which was delivered again to the address provided. After you complained again we refunded your order without hesitation, trusting your reports. We only closed your account, after so many years of serving you - because you have remained abusive of our customer service and policies. Emailing us 7 times a day with the same queries, etc. and as you have a clear history of complaints, it is an unfair assessment you offer in the end of the level of service we have provided you all along.
We do not tolerate risky or abusive customers, although we do make mistakes as any company or human can on occasion. However, we always put our customers first and go above and beyond to see to their total satisfaction. We regret losing you as a customer, but apparently we cannot serve you well enough. So we have Banned your accounts. We can no longer be of service to you and we strongly believe you may find better satisfaction elsewhere.
We thank you for your feedback, but ask you to please refrain from contacting us and posting slanderous online reviews that misrepresent us and our commitment to our customers.
We wish you well, we have refunded your order and reshipped it. Because you remain dissatisfied and have an extensive history of abusing our return polices - you will remain banned permanently.
Regards,
Leo and the LiftMode Team
