Reply from LiftModeDec 11, 2020
Hello Tricia,
It appears that your order was shipped via USPS on the day you ordered it. We apologize if there has been an unexpected delay, but given how overburdened USPS has been with holiday mail in addition to the delays they were already experiencing from increased demand due to the ongoing pandemic, we are doin our best by posting warnings in several locations before checkout advising our customers to expect delays when shipping with USPS. We are also encouraging people to take advantage of our free UPS 2nd Day Air shipping for orders over $35 during this time. UPS is also experiencing delays, but they are less frequent and often shorter than those that USPS has been having.
If you would like any further assistance in tracking your package, please contact us by email, chat, or phone and we would be more than happy to assist you! Our email is [email protected] and our customer service phone line can be reached at 1-855-228-9993, M-F from 9am-6pm CST, excluding any government holiday.
Currently, your tracking information is showing that your package was delivered, so if there was any problem with delivery, we would appreciate that you contact us directly, giving us an opportunity to resolve the issue before leaving us a negative review. We are quite friendly and willing to help:)
We hope to hear from you soon!
Eevee and the LiftMode team
