Reply from LiftModeAug 13, 2015
Hi Rob, I am so sorry to hear of your terrible experience with us!
We do really care about our customers, and pride ourselves on making each purchase a positive one... so your disappointment with us is painful to read about.
We're committed to treating our customers with respect, providing our customers with the best products, and offering the most responsive and helpful customer service we can.
I know we are in touch with you about the missing unit from your prior order (which we're quite sorry for!), and we have been helping you by email. I also was glad to see that you have already placed an additional order with us since the order you reviewed here, so it seems you haven't given up on us yet :-)
Checking back for our previous email and phone calls with you, I couldn't find the multiple emails or phone calls you mentioned, about a mistakenly cancelled order a few months back, or extra emails about your recent order's missing unit? I do see we got back to you quickly on the recent email I was able to locate about the missing unit, and was pleased to note that we got a new unit sent out to you already. I also double checked, and confirmed that our liftmode.com website should load without trouble in Google Chrome or any major browser.
I wonder if possibly some technical issues are contributing to the frustration when trying to access our website or contact us? Our customer service phone number is +1(855) 228-9993, and we get back quickly to emails if sent to our customer service email address, [email protected]. In case you were calling a different number or emailing a different inbox, please know that we might not have been able to see or respond to your requests - if this was the case, we regret the frustration this caused; in the future please get in touch at the email / phone # above.
However, if you were indeed calling or emailing the right place, and we somehow missed them (or were calling / emailing from a different # or email address), please accept our deep apologies! Rest assured, your satisfaction truly does matters to us and we will do our absolute best to clear up any unresolved issue from your past orders as soon as possible.
Mark, LiftMode