Poor
Based on 62 reviews
LightandFaith2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Company Name: Light and FaithWebsite: lightandfaith.comLocation: Albuquerque, New Mexico, USAEmail: [email protected]: E-commerce – Faith-Inspired Apparel & AccessoriesAbout Us:Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life.Our product range includes:Apparel: Comfortable and stylish clothing featuring faith-based messages.Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs.Accessories: Items that serve as daily reminders of hope, love, and faith.We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity.Customer Commitment:Production Time: 2–3 business daysShipping Time: 8–12 business daysShipping Policy: Free shipping on orders over $68Returns: Hassle-free return policy to ensure customer satisfactionConnect with Us:Facebook: facebook.com/lightandfaithshopInstagram: instagram.com/lightandfaithYouTube: youtube.com/@lightandfaithJoin our community and let your light shine through faith-inspired living.
LightandFaith (lightandfaith.com) has 62 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
62 approved reviews, newest moderated first
Aubrey B.
My order didn’t arrive as expected even with all the emails I received about it being quality checked. It’s still a beautiful journal, but I had marked and paid to have it personalized and it was not personalized when it arrived. That was disappointing. It also took 2 weeks to arrive from the time I ordered it, so returning it would be silly because the person I’m giving it to will be gone on their mission by the time a new one arrived.
Joseph G.
Received the order and it looked great but wasn’t personalized on the handle like ordered.
Reply from LightandFaithSep 15, 2025
Hello, Thank you for your feedback on the product. As shared, the personalization is printed on the body of the cup – which is the default position – because you did not leave any notes requesting engraving on the handle. We hope you will consider adjusting your review if you feel satisfied with the product and service after being clearly explained. Your support is a great motivation for us to improve more and more. Sincerely thank you!
Shawna
We placed an order on August 23, 2025. On September 3rd they made a shipping order for our package. On September 8 I contacted the company because our package had still not been picked up to ship. They answered on the 9th they'd contact the shipping company "soon" to get it moving. Today is the 11th and the shipping company STILL hasn't picked up the package and begun shipping. They don't tell you ANYwhere that this is coming directly from CHINA and will take a month (or so) to arrive. The USA locations aren't where these items come from. These were birthday presents we needed by the 12th of September - tomorrow. Unacceptable. Too bad, too, because we were so happy to have found a company making Christian things.
Reply from LightandFaithSep 12, 2025
We sincerely appreciate your patience and understanding. We’ve just updated your order with the latest tracking information — it’s currently on its way and is expected to arrive early next week. Please don’t worry — your package is moving through the delivery process, and we’re confident it will reach you soon. If possible, we kindly ask you to hold off on leaving a negative review until the delivery is completed. We’re doing our best to ensure everything goes smoothly, and your satisfaction means a lot to us. Thank you again for your support
Deborah S T.
Both tumblers are beautiful!!! I’m so pleased. I can’t wait for my Aunt’s birthday to give one to her. Thank you for such a beautiful item.
Brittany K.
I love my new mug. My drink stays cold , ice says frozen for days.
Jacqueline T.
I received the cup with a few flaws, and for what I paid, i wanted some sort of correction. I tried to reach out and no one got back to me. I could have overlooked the scratches and dings, but being ignored is bad business. Update: the company reached out to me and sent me a replacement free of charge. That was not only a great surprise but made up for my earlier frustration.
Reply from LightandFaithJul 15, 2025
I just created an account here to try it out but I'm glad you found me here. You can let me know you contacted me via Facebook page or email. Please leave your contact information and I will assist you right away. If you are shy about sharing information here, please contact us via email: [email protected]
