Lighting ForestReviews of lighting-forest.com

Counterfeit products and non-existent customer service. This site is a scam, do not give them a penny.

SCAM! NOTHING is in stock! They take your money and never ship product. I have emailed the company and they say they have nothing in stock!

AI was right. Their products are misrepresented, appear more cheaply made than in the photos, they keep $30 for a restocking fee despite not even removing them from the boxes. No return shipping labels so I had to pay $60 to return. $90 spent FOR NOTHING. Poor customer service response times, don’t expect a response for a week or more. I ordered and returned two sets of lights because the photos online misrepresented the open spacing of the rattan and the lights looked like what you might find at IKEA.

I will never order from this place again. It took two weeks for me to receive my light and in the meantime, I found another one I liked from Wayfair that I ordered in order to compare which one I liked better. I decided to go with Wayfair, plus it was half the price. I was told by one CSR that I would be reimbursed shipping cost. I paid almost $138 to return the pendant light to them and wasn’t seeing my refund after two weeks. I had to contact them and ask about it. I was told I would get my refund, but no reimbursement for my return shipping cost by a different CSR. It’s absolutely ridiculous that a customer needs to absorb that cost. Plus they charge a $30 restocking fee! Never again.

Wish I would have read the reviews before making a purchase, same story. Tracking number comes right away but FedEx doesn’t actually receive the shipment. Finally canceled and purchased a different rug 6 weeks later. Magically, the thing starts moving after I cancel & I’m told I can’t cancel an order that has already shipped. Don’t waste your time & energy. A lot of companies sell the same stuff but do a better job.

They make returns basically impossible. Light took forever to arrive, didn't look like the image, and wasn't even the correct product. They act like they have a return policy, but they don't have a reasonable way to do so and gaslight you about it. Beware.

I’d give it no stars if I could. THEY’RE A BUNCH OF THIEVES. I could never get an ETA on my $300 order, and when it was finally shipped, the product just never seemed to be able to find its way to my house. I finally told them I wanted my money back but they (GASLIGHT) said “Oh darn, well the 7 day return period has expired, sorry!” SLIMY, SLEAZY CRIMINALS. I HOPE THEY TANK.

This company sent me a defective lamp and asked me to fix it myself. After escalating the issue with my credit card company, they offered a partial refund but charged me for shipping both ways. Avoid this business to avoid a stressful experience. SUPER SHADY COMPANY.