Lilly & MaxReviews of lillyandmax.com

The Doglemi Soft & Comfortable Dog Cone is awesome. Our German Sheppard has been getting treated for allergies for five years. Unfortunately when he breaks out, he likes to kiss that specific spot. We have tried many different cones and bodysuits, and all have failed in one way or another. With this product, he can easily eat and drink water and turn his head not feeling constrained to space of heat around his head. This product is amazing. Highly recommended and make sure you get the right size that’s important. It works great. Definitely recommend Lilly & Max. James

Nothing but positive things to say. It has been a pleasant experience all the way and the heavy duty dog crate was spot on for the money.

Our dog came from surgery and the vet given cone was very uncomfortable so had to get a new one and they did a great job with it. Very happy with the service.

I had been looking for a crate for my dog to comfortably stay in while guests were visiting for Thanksgiving. This crate is not only high quality but the customer service is Excellent!! Shipping was very fast. These days you dont really experience customer service at this level.

I ordered a size large dog cone and it was too small. When I reached out to ask how to return and exchange for a larger size, they said to donate the large one and they would send me the bigger size at no charge! Great customer service!

Lilly&Max is an all out amazing company with high quality pet products and top notch customer service. Product: I ordered the 51” XXL Heavy Duty Indoor Dog Kennel, and it is worth every cent!! No regrets other than I should have bought it sooner. Indestructible! It rolls around on wheels, no heavy lifting ;) It has a “roof top door” for quick access to your babies. We have 2 Classic American Bullies approximately 60-65lbs., and rest assured - neither can break in or out. Lylah actually loves the kennel and retreats there for peace. Customer Service: We needed replacement mats for the kennel because they arrived with cracks in the corner, they replaced them quickly. Turn around time from the 1st email to the new mats arriving was a week.

Update: very pleased with what started off a bit rocky. Assembly was a bit challenging due to pieces not clearly marked but we managed. However, when I tell you this thing is amazing, I mean it is absolutely amazing. And my dog loves it! Thank you for great customer service and way to turn a review all the way around. Can I get the right pieces for assembly of this kennel? No customer phone number, support email address came back undeliverable. I did submit a request on the website. Order# 21697 for reference. Once this issue is resolved I will edit my review accordingly.

I was browsing the web and found this site with great reviews on products and customer service, I placed the order and quickly received a confirmation. Days later I was notified that package was delivered, but the package was not at my home. I contacted customer service, quick replies, but not much of a resolution. No insurance on packages of high value , and they DO NOT REQUIRE any type of signature! I was told they could not do much for me but offer me a portion of a refund, or sell my the crate AGAIN with a small discount. My advice, nowadays with all the porch pirates, opt for the 12 extra dollars to require a signature, not sure if the site even offers the option, but that’s what I was told. I would have paid the extra 12 dollars to ensure my delivery. I can’t really review the crate, never received it, but still paid for it. I hope everyone else doesn’t have this issue. Customer service was polite , but not much of a resolution was given, they would rather the customer take the loss then adding a 12 dollar option to require signature on high value packages