Lillydirect LillyReviews of lillydirect.lilly.com

When I first started the 2.5mg vials everything was all good, except when my doctor put in the prescription 2.5mg for 4 weeks then 5 mg. LillyDirect for some silly reason wants them separate. Whatever, right? I had 4 refills of the 2.5mg. Well, here I am trying to start 5mg now, my doctor sends in the separate 5mg script, August 11th, thinking I'll be able to order my 5mg now. Nope, they never got the fax. Now, I'm bugging my doctor and her nurses to send it to the fax number they gave me, and then the fax I got off the website. Of course nobody at LillyDirect knows what number that is. They never even heard of it. I still had my doctor fax it to that number anyways. Well, I called and got a 3rd damn fax number through the automated phone agent. I talked to a supervisor today, and he's just as useless as the rest of the agents. It was sent to 2 fax numbers, and no one knows where my damn prescription is! Of course LillyDirect or gift health wants the prescription to be faxed by the doctor but I'm gonna send it myself to all 3 numbers I got.

My most recent online order-form only offered my previous dose. I took a chance that LILLY DIRECT would see from my records that my dose had increased but no. I received the wrong dose AND they only offered me the possibility of reordering and paying for the reorder. An additional $400 is not possible for me so I’ll have To do an entire month at the wrong dose because their online reorder form did not offer me a choice. Bad service.

Absolutely horrible experience between Lily and gift health. I was sent a broken vial and called to complain 6.5 weeks ago because I did the self-pay price. I was sent a replacement by Lilly. I was told by the lady at gift health to hold the broken vial for 15 days and wait to see if they wanted it back. I held it for over six weeks and almost threw it away on the day I got a postcard asking where it was and that they had sent a mailer to me. I never received a mailer, but I still had the defective product to send back. I tried to call Lilly for them to send the mailer and it turned into two hours of being on hold and one hour of talking to five people all because I needed a mailer. At the same time they sent the replacement, gift health stopped sending me texts to refill my medication, which had three refills on it, under the promotional price. That way, I would have to pay more for it and completely more than make up for them sending me a replacement for Lilly's defective product. One of the women I spoke to said she was just going to put in the system that I discarded it, and I told her "do not do that, send the mailer so that it is clear that I actually did get a defective product. I do not want to be charged for an extra box." I was transferred to five different people, between Lilly and gift health, with several call backs from Lilly and gift health, and had to go through everything all over again each time...being placed on multiple holds during this process. The Last communication was the call center at Lilly telling me they needed to transfer me back to gift health. At that point, I said "I cannot do this anymore and I hung up the phone." I filled my prescription at Publix and although it cost me more, it's not worth the headache I went through today. Unfortunately, I am a health care provider who sees 60 patients a day. I would not have been able to be going through this type of communication process on a work day, and it's unfortunate that much of my available time on my off day was taken up by these people. Absolutely terrible. My advice, use the discount card and go to your local pharmacy. Not even worth the headache of starting to deal with these people because eventually it will go wrong somewhere

Lilly Direct uses GiftHealth to fill prescriptions for Zepbound - and they are terrible. My doctor ordered my prescription in plenty of time to receive it before my scheduled injection day. The day before it was supposed to arrive, GiftHealth said that it would be delayed because they needed "clarification from my doctor." I called the next day (7/2); they could not specify what clarification was required, and informed me that they wouldn't be sending any scripts out until "after the holiday weekend" (5 days later). I told them not to fill it at all because I couldn't wait; I filled the script at my local pharmacy (for full price). My doctor also called to cancel the delivery of my prescription - but GiftHealth ultimately sent it anyway. I called to tell them that I couldn't use it because I'd already filled at that dosage & would need a higher dose the following month. They didn't care. Even though they sent (the wrong) prescription more than a week late, they refused to refund my $499 payment and refused to hold it as credit until the following month. My last call to them involved me waiting 30 minutes for a supervisor and then being disconnected. ELI LILLY, IF YOU'RE LISTENING, YOU NEED TO FIRE GIFTHEALTH. They are terrible and are destroying your brand.

I paid for my prescription 2 weeks ago and still have not received my abound. I have called multiple times and it I have to go through multiple people and nobody seems to know what is going on. I finally got a hold of a pharmacist that said she was sorry for the delay and was sending it out that day and I should get it the next day and if not def by today. Well still no medication or a text with a tracking number. I just called “customer service” that again could not help me and said yeah I see that you paid for it 2 weeks ago and I don’t see a tracking number. Well no shit that is why I am calling. She couldn’t help me and said she is requesting a supervisor call me back. But they 24 hrs to call back. This is very frustrating and I am ready to ask for a refund and go elsewhere. I’m sure that will be a whole other ordeal!!!

I switched to the vials which now makes me go through some jack leg company called “gift health”. First, who calls their pharmacy that? 2nd - I’m now 3 for 3 orders and problems with every single one. First arrived WARM, 2nd was late so they recalled it and reshipped - I actually saw the delivery guy headed to my door then turn around and leave. Now no syringes. They can’t send out an another set. Seriously? I asked for a way to see my order history and refills remaining. ‘Unfortunately, we don’t have a way for you to do that.” Where did you find this bunch, Eli? Keystone Cops now filling rx….?

This is my 2nd order processed by gifthealth. They are absolutely horrible in both customer service and order processing. They have the rudest, most incompetent staff. I had an order that wasn't delivered on time so gifthealth called it back. No communication at all from them, ups informed me. I called to find out when the replacement would be shipped and was lied to. I contacted lilly and they were no help. Fortunately, I won't be ordering again. Besides the horrible service, zepbound was a waste of money. The side effects are painful.

I'm a new customer to Lilly Direct and so far it has been a terrible experience. My first prescription was rejected because my doctor order "one month" and Lilly only accepts it as "28" days. Fine, but no one contacted me or my doctor. We simply waited for over a week for confirmation and called. New prescription was sent, acknowledged, and online payment was made. The response said the medication would be shipped overnight upon payment. We'll, three days later and nothing; no email, no tracking, and no medication. How can such disregard be acceptable to them?!