Lincoln Limousine | New York Limo and Car serviceReviews of lincolnlimousine.com

Really terrible service after booking for my birthday trip from the airport and choosing them as they had the option of the driver meeting us in arrivals...we got there no sign of them! Rang and was told they could locate my limo and then was put on hold for 9 minutes. Rang back again told it was 10-15 mins away. 30 minutes later we called to cancel as we were sitting around beside the cabs so we ended up getting cabs instead. No apologies or anything just a fine no charge when we said to cancel. Horrific service.

We paid for a meet and greet @ JFK but after so many phone calls we eventually hooked up with our driver curbside. He was leaning against his open driver-side door with a small piece of crumpled paper in his hand. Written inelligibly on the paper in ball-point pen was my first name. The car was an old Lincoln town-car in dire need of a clean inside and out. The driver wore a hoodie. We'd travelled from Paris to NY and just wanted to get to our hotel in Manhattan and in one-piece as we were driven @ high-speed with constant hard-braking and scary tail-gating. My guess that our Eastern-European driver (who spoke little English) was an ex-taxi driver, was spot-on. He pulled up around the corner to our hotel. Not knowing we had pre-paid (which had included a 20% gratuity) he asked for payment. His call in to dispatch to check that, with his mobile on open-speaker, ended up in a loud scream-fest in a foreign language that was so long, loud and volatile that I yelled STOP and to let us out. The driver jumped out the car and ran straight to the trunk to take out 3 pieces of large luggage (we'd been travelling for 3 weeks). We took out the 2 carry-on on the front seat. He dumped our luggage in the road, jumped back in the car and sped off at speed. We carried the luggage to the curb then reached out to Marriott staff around the corner, half a block away, to come collect our luggage. Happy to review our experience with Lincoln Limo so others don't have to go through the same. Steer clear of these people.

Driver was very inpolite, charge more that they suppose to charge, and the driver refuse to help with luggage. As a frequent traveller, this is bay far the Worst experience ever.

After waiting at airport for an hour in freezing weather,driver had no idea how to get to midtown Manhattan. It was one third More the Uber on the return trip. Will never use again!

The driver was Friendly and deserve the 5 star. Company is very dishonest. I reserved a limo. Day before my flight someone called and ask me if I would rather have SUV and I specifically told them we wanted the limo. 5 passengers for limousine please! I wanted to take my friends and family for their first time in New York riding in style. When I looked for him at the curb he told me sorry limo broke down. And when I called sales they said they can't refund teh difference because the price is the same for SUV. That's not what it says on website for the cost. Never use this company! Disappointed with their value of product order. Thank you for the nice the driver though.

Car was very dirty inside with ripped upholstery. Outside was bashed and had been poorly touched up with the driver only muttering and saying nothing to us. Very poor experience unfortunately and we gave their name out to other people who were interested in using this company. We quickly contacted them and told them not to both an utter waste of embarrassing time

The Quality of vehicle and timeliness of pick up were poor. The only positive experience was the courtesy of the driver.

I will never use this company again. I ordered a town car, and they sent a smelly, beat up taxi, which was 30 minutes late. When I called to inquire, they gave me attitude. Terrible, terrible experience. Never, never, use this company. They deserve to go out of business.