Lincoln Limousine | New York Limo and Car serviceReviews of lincolnlimousine.com

I requested a car seat for my child when I made the reservations. They showed up to the airport without a car seat, and said it'll be okay, we just won't charge you for it. Tone make matters worse, on the return ride, they sent a driver who doesn't work for them, and he had no cars eat either. I used this company for over a year now, and the last few times have been very unprofessional.

I booked with Lincoln Limo for an airport transfer from Manhatten to JFK my reservation quoted a price of $120 including tip and tolls. When we walked out of our hotel and saw the limo I almost didnt get in. It was really old, paint oxidized really badly, moulding falling off, paint peeling, broken lights etc. Inside the car was no better. It was dirty and worn badly. We didnt realize it at the time but the air conditioning wasnt working so by the time we got to the airport we were dying of heat! When it came time to pay the drive told me the base price would be $134 and it didnt include tip or tolls. Luckily I had thought to print my reservation and told him I would only pay what I was quoted. The driver got his boss on the phone and he wanted to talk to me. He told me they had "upgraded" us to a better car (would hate to see the worse car) so it would be more. I told him no, not my problem, I dididn't ask for and upgradr. So then the driver talked to him again. And they decided they wanted to charge us an excess baggage fee. Again I said no way, we only had 4 carry-on bags. The driver finally charged me the original $120. I would steer clear of this company if I were you!!!!

Very disappointed with the condition of the car that arrived. It was tatty, damaged and I felt a little embarrassed when we pulled up at the Mandarin Oriental in New York. I have only used Presidential Limos in Vegas before so if I benchmarked LL against them I would say that they have a long way to go to get near to the standard of cars they use. The driver was pleasant enough though.

They were half an hour late and the car was cramped. Not worth the cost.

Wasn't waiting at the airport when we arrived, had to call office to be collected. Took ages to load the cases as boot wasnt big enough. Found out later it would have been cheaper to get a yellow cab.

I booked this limo online as a surprise for my sister's birthday. It arrived on time and the driver was chatty and pleasant. However the Limo had a large dent in the side, It had scratches all along the side and had definitely seen better days. They had provided us with bottles of water but the glasses inside the limo were dirty and sticky. I would never use this company again.

I prepaid an executive car to collect my wife and daughter from JFK. Once collected there was an argument about payment as the driver wasn't told I'd prepaid. So instead of a relaxing trip to Manhattan my wife was put on the phone to explain to an aggressive guy who was chasing my credit card details, despite that fact I'd already paid. She was most upset by this after an eight hour flight. It was a surprise gift to her which included a meet and greet service now spoiled by her experience. The driver, however was lovely. I then had to make several calls for an apology/explanation. No one returned my calls. I eventually spoke to 'Eddy' the manager who was rude and very aggressive but eventually made me a deal on my wife's return to JFK which included a stretch upgrade. This never happened and once again I had to call to remind them of their offer, despite having it in writing in two emails. The stretch never came and for a stressful half hour (once again with the rude, aggressive 'Eddy') we thought we'd be late for an international flight. Finally the ride came and the driver was good. But I could never recommend LL to anyone. I naively thought that paying extra for a luxury car would also give my family a luxury experience. How wrong I was. Two stressful and unprofessional experiences, expensive and not a single apology. Horrible. Welcome to New York!

Miscommunication around pick up so after a 7 hour flight not the best start. Then when we found driver he told us he had to collect some 'leaflets' from a colleague this then ensued a wild goose chase around the industrial parks of JFK trying to find said colleague. This must have have added an extra 30 minutes on to our journey to our hotel and when you have been travelling for over 7 hours this isn't what we really had in mind. Wouldn't use again.