Average
Based on 806 reviews
Line23.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
Line2 (line2.com) has 806 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
806 approved reviews, newest moderated first
Brian W.
Yes we are the only company on top right now
Reply from Line2Dec 22, 2025
Hey Brian Watson - Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience. Providing exceptional service is our highest priority.
Mark
Communications is very poor. I was never told the problem I was having was resolved. I love the Line2 App but customer support and communications needs work.
Reply from Line2Dec 22, 2025
Hello Mark - Thank you for your candid feedback regarding your experience with our customer support. We sincerely apologize for the lack of communication and any frustration this may have caused you. We're glad to hear that you love the Line2 app, and we appreciate your understanding as we work to improve our support services. Your insights are invaluable, and we will ensure that your concerns are addressed with our team to enhance our communication processes moving forward.
Richard
Line 2 has just made life easier by separating business from personal all on the same phone. The transcribed voicemail is also a plus when in places that you cannot take an audible message.
Reply from Line2Dec 19, 2025
Hello Richard - Thank you for sharing your feedback! We're glad to hear that it has made managing your business and personal communications easier. The ability to separate these aspects on the same device is indeed a valuable feature, and we agree that the transcribed voicemail functionality is incredibly helpful in situations where taking a call isn’t possible. We always appreciate hearing from our users!
Christy
I get calls on Line2 but when I answer, I cannot hear the caller. I’ve done all the service email tell me but to no avail.
Reply from Line2Dec 16, 2025
Hello Christy - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with hearing the caller for inbound calls. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. Please review your emails with the ticket number (1399485) and reply so that we can arrange a time to connect with you via phone.
Invictus P.
There are many good qualities that I appreciate, but the deficits create an overall poor experience. Three stand out. First, the sound quality on calls leaves much to be desired. Many times I've had to end a call because someone could not hear me clearly enough. I depend on these calls for my business, so this is a critical shortcoming. Second, the length of text messages is truncated making it necessary, when leaving more detailed messages, to break them into several parts. An unnecessary consumption of time in a busy day. Lastly, unlike mainline services (AT&T, T Mobile, etc), text messages are deleted after a period of time. In my work it is necessary to retrieve a string of correspondence that may go back two or three years. Conclusion: I will probably be closing my account in the coming year and just pay the additional cost for a mainline service in order to avoid dealing with the above mentioned problems.
Reply from Line2Dec 16, 2025
Hello Invictus Psychological - Thank you for taking the time to share your detailed feedback. We sincerely apologize for the call quality issues you have encountered, and we understand how disruptive it can be when calls are unclear or need to be ended prematurely. Various factors can impact call quality, including network connection, data availability, or temporary technical issues. Regarding the truncation of text message length, we acknowledge that this is not unique to eVoice and can be typical when using VoIP or virtual service providers, as these services operate differently from traditional mobile carriers. Concerning message retention, we recognize that our current text message storage policies differ from those of some major carriers. We understand that long-term access to message history is critical for professional recordkeeping, and many of our business customers have opted to download their messaging history for retention purposes. While we regret to hear that you may be considering closing your account, we truly appreciate the opportunity you have given us and the candid feedback you have provided. We would welcome the chance to troubleshoot the call quality issues you have experienced and explore potential solutions before you make a final decision. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1216OS in your message so we can prioritize your case and arrange outreach promptly.
A.D. S.
Customer Support
Reply from Line2Dec 16, 2025
Hello A.D. Selders - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.
Abdus-Shaheed A.
The representative was kind and accommodating in assisting me.
Reply from Line2Dec 10, 2025
Hello Abdus-Shaheed Azeez - Thank you for your feedback. We are pleased to hear that our representative was kind and accommodating in assisting you. Providing excellent customer service is our priority, and your satisfaction is important to us. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Robert M.
Lol, this company. They may mean well, but their iPhone app SUCKS. It is totally unreliable. Just about every other time I go to use it to make a call, it it comes back with a message saying "Could not connect to server". It says this even though I am correctly logged into my account. It just will not complete the call. Whenever this happens, I have found the only "fix" (if you can't even call it that) is to delete the app, reinstall it, and log back in again - IF I can log back in again. When I try to do that, it almost always says, "Check your login information and try again". This, even though I KNOW I am using the correct username and passcode. This problem goes on far too often, probably every other time I try to use the app. I'm sick and tired of it.
Reply from Line2Dec 11, 2025
Hello Robert M. - Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you’ve experienced. This is absolutely not the level of reliability we want for our users, and we understand how disruptive it is to depend on an app that doesn’t consistently work as expected. If you're willing, please reach out to our support team via https://www.line2.com/resources/contact/ and include the code AP121PD in your message. This will help us quickly locate and prioritize your request. Thank you for your patience. Your feedback helps us improve, and we’re committed to getting this resolved for you.
