Lip MonthlyReviews of lipmonthly.com

If I could I would give them 0 stars because I order my bag on Dec 4,2018 and today is Jan 21,2019 I was told many of times the bags get shipped out on the 10th or the 15th of each month I am thinking about calling the BBB and tell them that lip monthly is taking people's money and they are not shipping out people's bag in my eyes they r ripping people off this company is a scam...I cancelled my subscription before I ever got my first bag this place is a joke don't not order from these people....

I ordered my bag on Dec 5 and it is now Jan 19 and still nothing. I've contacted them and of course they asked that I give it just a few more days as they are delayed in mailing. Wait what? It says your bag is shipped between the 10-15th of the month and no I'm not giving you more time that's just CRAZY! Needless to say its getting canceled before it ever truly began and EVERYONE needs to know their "company" is shady as hell. Never again

Total scam. Multiple steps to cancel. If you do cancel but they make a mistake and charge you again, they won't refund your money. If your shipment never arrives, it's the fault of the carrier (even if the carrier says they never received it): "LipMonthly is not legally responsible for the product once it leaves our facility." And oh yeah, the products I have received have been awful - it's like they purchase leftovers of products that can't be sold elsewhere and pawn them off on unsuspecting consumers after a bait and switch from what's advertised. Then they follow up awful products with the worst subscription practices ever devised by corporate sleazebags and terrible customer service.

Terrible website and even worse customer service. The colors are not customizable and the products are repetitive.

I had the same issue with everyone about not recieving it on time in November. I did reach out and they responded and I did get it. I pre paid for a 6 month subscription. So far I have received 2 and I am not that impressed. I feel like I haven’t received any “normal” colors. A lot are super hot pink colors that I would never use. I understabd one but I got a lot so far. Also I got the same chapstick in both bags. I hope the next few are better and colors I can actually wear.

Customer service is GARBAGE!! Signed up and paid for the 3 month sub. in October. November came and went. I switched over to the new website, updated my billing info and shipping address and still nothing. I emailed customer service and they replied December 2nd with the same generic message about "situations" they're posting here. I had them verify that my shipping address was correct and received another reply December 6th saying that my package was going to be shipped immediately and I would receive a tracking number shortly. It is now December 27th and I have yet to receive my package or even a tracking number. I asked for a refund and they responded with their "per the terms" BS. I have now contacted my bank to get my money back since "per the terms" I never recieved and goods or service from them.

As others have indicated poor customer service. For the last 6 months I have had to email to receive my monthly subscription. I made the mistake of paying in advance. I still have not received the November bag. I don't recommend subscribing to Lip Monthly and am glad to be done. I will not renew my subscription.

I had a very bad experience with Lip Monthly. I subscribed for 3 months and got 1 month free when I did so. My first bag arrived in July and it was just alright, then my August bag was awful when apparently it was supposed to be their "Best Of" I also received 2 of the exact same Bellapierre Lipsticks in the same shade in this bag. I am a blogger on Instagram which also includes me reviewing subscription services, I did post that I was unhappy about receiving 2 of the same products and also sent 2 emails that went unanswered asking if they could fix the issue. In September I didn't even post on Instagram because I was so disappointed in the subscription and was happy that it was my last month but apparently it wasn't because Lip Monthly without my permission charged my credit card for an additional 3 months. I then posted on Instagram about the new issue and again about the August issue that was never taken care of. Well Lip Monthly did see this post and reacted extremely unprofessionaly and very childishly. They sent me DM's saying that they would refund my money and send me a Bellapierre package, this was a bribe because they would only do these things if I removed my post, I found this to be appalling and when I refused to take it down they started commenting to each follower that commented basically calling me a liar, I am far from okay with this because I have worked hard to gain my followers trust and would never be dishonest about anything, so I did go ahead and block Lip Monthly where they just went ahead and started sending DM'S to my followers that had commented and from what my followers have told me Lip Monthly has told them that they fulfilled everything they said they would with me. Stay very far away from this subscription, they are shady, childish and unprofessional.