Lisa Leonard DesignsReviews of lisaleonard.com

The quality of the jewelry I have bought from Lisa Leonard is excellent. I also enjoy the creativity...the pieces are unique!

This is my third round of Christmas gifts for all my nieces. Lisa Leonard never disappoints.

I just received my breathe necklace. This meaningful sentiment was greatly needed at this time in my life. It will remind me to take time for myself and not stress over things that I can not control. Thank you I appreciate this and will cherish it always.

Perfect customer service... That always makes an interaction nice...

I have ordered from LL several times in the past and have always been satisfied both with the quality of the jewelry and customer service. Last week I ordered two of the stacking rings that were 75% off - one sterling silver, one gold plated. Before ordering, I used my ring sizer from a jeweler. My middle finger on my right hand where I planned on wearing these rings measured at a size 8. The rings I just received from LL were huge! They fell right off my finger. Unfortunately, my middle finger on my right hand is my largest finger, so these rings don't fit on any other finger. I have no idea why there is such a discrepancy in the size of my ring sizer and these rings. I have ordered rings from other companies using this same ring sizer and have not had any problems. I contacted Customer Service and explained my dilemma. I wanted to exchange these rings for a size 7. But from looking at the FAQs on the LL website, it didn't look like they did even exchanges. From the FAQs, I read that if I wanted rings resized, it would cost $15 each! (Plus shipping for me to mail them back.) That didn't seem fair if the fault is on the LL end. Customer Service got back to me with a form letter basically just saying I could return the rings for a store credit or refund. Lastly, I was honestly a little disappointed with the quality of these rings. Both looked and felt cheap and the finish dull. I don't think the quality is what it used to be. Later edit: it took two weeks just for Customer Service to get back to me when I inquired about my return and credit. All in all, it took over 6 weeks to get my refund. And they don't reimburse for shipping costs. Unfortunately, because of the now low quality of the materials in the jewelry and because of super slow customer service and not reimbursing for shipping costs, I will no longer be doing business with this jewelry company.

I ordered 3 rings and they came so quickly! I absolutely love them and have already received so many compliments. Beautiful rings!!

Ease of ordering was great. Delivery time was good. The box was very nice. The necklace was great! Absolutely love it.

While they initially got the order wrong, they are immediately remedying it and hopefully the correct items will be sent. Karla, the representative whom I worked with, was thorough and very pleasant.