Great
Based on 2,080 reviews
Lisa Leonard Designs4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We hand-craft each jewelry design in our California studio. Our rings, necklaces, bracelets, and other keepsakes can be personalized to make it a one-of-a-kind treasure! Create the perfect gift for yourself or a friend!Our stackable ring collection is a great way to hold your loved ones close everyday. Thoughtful gifts for mom, sister, grandma, special friends, or yourself. Your Lisa Leonard design will be a treasured keepsake for years to come. Our jewelry designs are created in Sterling Silver, 10kt and 14kt gold.
Lisa Leonard Designs (lisaleonard.com) has 2,080 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
2,080 approved reviews, newest moderated first
Deb M.
I placed an order on June 3. It is still "pending" according to the website. I have left 2 phone messages and sent an email. I have ordered many times before with no issues but I am extremely frustrated this time.
Rachelle R. V.
This company used to be great, but now?! I placed an order almost 2 months ago and still haven’t received it! You can call, leave messages, email, message them on Facebook etc and NOTHING! This problem is riddled all over the internet and social media, and so, I am not the only one! Finally had enough today and contacted my credit card company for a refund! BUYER BEWARE!! I’ve ordered from them multiple times thru the years, but NEVER AGAIN!!
Katie N.
It has been nearly 8 weeks with no sign of my order. This company does not respond to emails to customer support, nor do they answer phone calls to their company line. I am sent straight to voicemail, and they do not return messages. The worse customer service experience I have encountered.
Laurie B.
Ordered something 2 months ago, have not e received it and not getting any communication from the company any more. Not the only one - lots of comments on the Facebook page. Used to be a good company.
Laura B.
I ordered ( according to her fb page, several others also have) may 26th for earrings. I patiently waited but started emailing customer service tried calling no one answers or calls back) I keep getting the same email back regardless of my question I am assuming it is an automatic reply, no refund of money. We are ALL being ignored with the same lie she's behind in production but yet we see on her fb she's attending parties,shopping and traveling with her customers money..It is DISGUSTING this woman has literally stolen from us we are reporting to the BBB and our credit card companies I don't know how she sleeps at night! And supposedly she comes from a religious background. BUYER BEWARE
Mary
If I could give zero stars I would. I ordered a custom necklace May 17th 2024. They charged my credit card. I have never received my order. I’ve received 2 emails asking how I liked my purchase…. When I reply I have received nothing they say they will get back to me. No reply. I have left multiple voice messages, no one has called me. One email even said I have “extra points toward my next purchase” I was so excited for the necklace…. I don’t think I’ll ever receive it or my money😔
Hilary C.
My daughter bought me a ring that I've wanted for a long time. The sapphire fell out three months later. LLD stated they could not replace it because it is discontinued even though it is currently for sale on their website. It was very disappointing because I really wanted to support her business. Now she's too big to be trustworthy.
Janet S.
Wish I could give less than 1 star. I have never had worse customer service with an on-line company. Placed an order in June 2024. 3 weeks later, I reached out to get status on order. Got an auto-response email with a promise for a reply in a few days. A week later, I sent another email and got same auto response that a service rep would reach out. Left a voicemail yesterday, 7/22/24, asking to speak to someone on this order because it was a gift to be given at an upcoming party. Still haven't heard from anyone on my order. It appears I have no choice but to contest the payment with PayPal and get a refund. This company absolutely sucks and there is no "team" behind the name.
