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LiveChat Reviews | Read Customer Reviews of livechatinc.com

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IT & Communication
LiveChat

LiveChatReviews of livechatinc.com

IT & Communication
101 Arch Street, 8th Floor, Boston, Massachusetts

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2.8

Poor

Based on 97 reviews

LiveChat2.8

Reviews97 About Contact

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Rating breakdown

5 star39%
4 star2%
3 star5%
2 star7%
1 star46%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About LiveChat

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

LiveChat (livechatinc.com) has 97 customer reviews on Folks Told, with an average rating of 2.8 out of 5.

Also known as: livechatinc.com
Website: livechatinc.com
Category: IT & Communication
Location: Boston, Massachusetts
Listed on Folks Told: 2026

Contact & location

(617) 275-2400
livechatinc.com
support@livechat.com
101 Arch Street, 8th FloorBoston, MA 02110

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 19% of reviews.
Most recent review: October 2026.

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LiveChat reviews

Showing 38 reviews with 5 stars · Clear filters

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ILIA K.
Apr 26, 2020
Great app
Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!
Report
Sergei
Apr 26, 2020
Excellent livechat solution
Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.
Report
Alex
Jun 6, 2018
5 out of 5
Awesome thing! And the one month free trial comes in handy! All in all a great product with an awesome support.
Report
Maciej J.
Jan 9, 2018
Brilliant !!!
Brilliant !!!
Report
Angelo R.
Nov 13, 2017
Great customer support
Great customer support! Great product overall.
Report
Jamal B.
Aug 24, 2016
Solid chat solution
I had a good experience with them - setup and configuration was easy and quick, LiveChat looks good on my website and customers are happy they can contact us immediately. Their support is good too.
Report

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