KindredReviews of livekindred.com

Good when it works, but you have a bad guest, it sucks. My previous stays and guests were good. But.... My latest guest was awful. There was damages throughout and he only vaguely admitted to one thing. He claimed he didn't know about the others and therefore Kindred judged it didn't happen. I'm out hundreds of dollars - broken blinds, stain on dryer, dent on fridge, ridiculously high heating costs.... 7x higher than my own unit which is twice the size. I was offered a few extra nights of credit, and the guest is still on the platform. Never again.

I used this app after it was recommended by a coworker. Unfortunately, my experience did not align with the standards described in the platform’s policies. Upon arrival, there was a bag of trash left in the kitchen, which is inconsistent with the professional cleaning that is supposed to take place prior to check-in. In addition, the bed linens had a strong and unpleasant odor. The smell was significant enough to disrupt our sleep throughout the night. According to the platform’s policies, fresh linens are provided for each stay; however, the condition of the sheets did not meet that expectation. When I raised this issue, I was told that the cleaning team was “unable” to locate the fresh bed linens because they had previously been sent to the homeowner and should have been left in a visible location. This explanation does not change the fact that the bed provided at check-in had unusable linens. The reservation was for two adults, yet only one towel was provided. After contacting the concierge, I was informed that they would check with their kits team to see whether new towels could be delivered, without a clear or timely resolution. Photos were later shared as evidence that the cleaning team had serviced the apartment. However, the presence of a bag of trash in the kitchen and the condition of the bed linens do not appear consistent with that claim. While the concept behind the app is appealing, the execution and quality control were disappointing.

I began exploring this when they contacted me recently, a couple years after initially applying- quickly I realized this is a Marc Andreessen/PayPal mafia/private equity venture, not a real community. I wrote a polite request to help me delete my personal information and account , because there seemed to be no way to do that in the app. I was notified of a reply, but when I tried to log in and read it, I was no longer able to access my account. There is no one to call, and they still have all of my personal information. Dangerous scam- don’t make yourself vulnerable as I did. These techno fascists are trying to control everything we do with their wealth and power- it’s not trustworthy, it’s mercenary. They lure you in with promises of community building, but they will follow the enshitification playbook, as they have for uber, facebook, airbnb- they’ll squeeze us from every angle to extract wealth and erode the service. It’s a total scam.

I'm currently on a stay in Barcelona and extremely disappointed with Kindred’s response to a clear violation of their own Property Requirements. According to Kindred's standards, every home must have a functional full kitchen. My current stay has no pans, pots, water cooker,etc. I contacted the concierge, but they have been unhelpful and have not offered a relocation or solution. Has anyone else experienced this? Is Kindred becoming more like a "sterile rental" platform without the quality control they promise? Warning to others: Don't assume the concierge will have your back if the home doesn't match the requirements

Complete and utter scam. I paid a high annual fee, then 1 month later, they completely changed their policy. I asked for a cancellation because I never would have subscribed with their new policy, but they pointed me to their fine print stating they can change their policies anytime. You will find a lot of frustration on this on reddit, including from hosts who had their places completely trashed - they gave 3 days notice - yes, 3 days.

I just wanted to say that I think the Kindred support team is truly great. Their home protection program really impressed me. I had two rather unpleasant incidents with significant damage, and they handled the refunds quickly and efficiently. Honestly, I was pleasantly surprised by how smooth and responsive they were, so any negative reviews out there don’t match my experience at all. My only real concern is more about the type of guests you encounter. Unfortunately, many people treat it like a cheap alternative to Airbnb rather than a true home exchange community. So I’ve started only accepting guests with a solid history and badges to ensure they’re genuinely interested in home exchange, not just a bargain stay. I think the platform could do a bit more to help differentiate that. It’s better to keep it a real community of people who actually want to exchange homes, rather than turning it into a discount hotel substitute.

Impossible to delete account, highly untrustworthy. Must be hell to trade your house via this site.

The best way to travel. So much cheaper and authentic than Airbnb.