Average
Based on 150 reviews
Lively Root3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
150 approved reviews, newest moderated first
Lfox
Fantastic customer support! I sent a tree to my son as a gift. It was delivered quickly, packaged well but some limbs were broken. I was disappointed that it was damaged during shipping but the customer service team did everything to satisfy us. Will definitely shop here again.
Camiegamer
My purchase was a Philodendron Birkin! She arrived in perfect health! She was packaged beautifully! I was a bit concerned about the heat, as it’s been 90 all week! The way she was packaged was protected from the heat. Soil still moist at delivery! ⭐️⭐️⭐️⭐️⭐️
MP M.
The Tuscan Blue Rosemary plant (and eco pot) I ordered earlier this week was delivered to my daughter in Minnesota this morning. It arrived in great condition, very green and fresh, with a lovely aroma. Shipping time of four days did not adversely affect it at all. She is very pleased and so am I. Thank you for the great service and support.
Sharon E.
When a gift plant arrived in less than perfect condition, I contacted Lively Root and they apologized and quickly sent me a replacement. Their customer service is the best I've ever seen!
Reply from Lively RootAug 1, 2022
Hi Sharon, Thank you for sharing this feedback! We are so happy to hear this. We appreciate the opportunity to make things right for you. - Lively Root Team
Anita L.
There was an issue with one of the original plants I received. However I brought it to the attention of the customer service crew and was more than taken care. Love the plants and customer service is incredible.
Reply from Lively RootAug 1, 2022
Hi Anita, Thank you for taking the time to provide this feedback! We really appreciate it. Have a great day! - Lively Root Team
Jen
Love the customer service just as much as I love the plants! I ordered a plant that happened to be out of stock, and they were amazing at helping me swap things around! Honestly, the best customer service team to work with - hands down. And the plants are perfect. I really love this company!!!!
Colleen R.
I received a plant that’s leaves were crooked from shipping. I emailed a picture and they replaced it without any back and forth. Great service!
Dawn
I am new to Lively Root and was looking for some new plant additions. One of my deliveries was initially damaged and the wonderful customer staff at Lively Root immediately offered a replacement for me, modified the delivery method and it arrived today in perfect condition. I highly recommend Lively Root for all your plant needs and their customer service is above and beyond!
