Average
Based on 150 reviews
Lively Root3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
150 approved reviews, newest moderated first
Katrina H.
I’ve ordered twice now and am extremely happy! Everything is beautiful and alive! Shipping is premium and fast.
Reply from Lively RootDec 29, 2025
Thank you so much for taking the time to leave feedback, Katrina! We're glad you're happy with your order :)
Consumer
Plant had multiple brown leaves. The ones that were still green were all bent. Reviews on websites were all positive. They don’t publish the bad ones. They didn’t publish mine I even posted pictures. The one star is for timely delivery. That’s the only positive thing I can say.
Reply from Lively RootDec 22, 2025
Hi, thank you for taking the time to leave feedback! Please reach out to [email protected] and we would be happy to make things right for your plant not arriving in great condition. We stand by our 30 day happiness guarantee. We look forwarding to hearing from you soon!
Roxanne M.
My faith is redeemed in internet plant buying. My purchase was a gift and it is extraordinary! It is as beautiful as advertised. Delivery was on time. Lively Root is the best company for sending plants 🪴
Reply from Lively RootDec 22, 2025
Hi Roxanne, Thank you so much for taking the time to leave feedback. We love to hear this! Have a great rest of your 2025!
Melissa K.
Good overall. Looks nice and does the job, but it didn’t quite meet my expectations. Decent, not great.
Reply from Lively RootDec 16, 2025
Hi Melissa, thank you for taking the time to leave feedback! We're so sorry that your plant didn't meet expectations. We'd love to learn more so we can strive to do better in the future. Please reach out to [email protected] and we would be happy to address this
PJ
What a scam. I ordered a rosemary tree for my sister Rosemary’s birthday only because they said it would be delivered between 21-25 November by her birthday .i paid for shipping and on the 23rd they wrote the 28th now for delivery. I tried to reach them through instagram and 2 days later they said basically, too bad. Them and they said it would take 2 days to reply and now they are saying too bad. Their phone number is outsourced with people who can’t help.
Reply from Lively RootDec 16, 2025
Hi PJ, we are very sorry that your order was delayed and did not meet the delivery expectation. That's certainly never acceptable. In looking back at our Customer Service interactions, we see that a full refund was issued in a timely manner. FedEx did indeed lose your package and we took full responsibility for that error. Please reach out to us at [email protected] with any additional questions. Thank you!
Oona T.
*Since posting my initial review, the plant has been received and John has been super helpful, processing a partial refund for the inconvenience and keeping me in the loop every step of the way. I hope the company provides this level of service at the offset* I paid premium rates for an XL Bird of Paradise plant as a housewarming surprise for my son, but the order is now stuck in limbo with the dispatch team and I’ve received no meaningful updates. I reached out to Lively Root over the weekend only to discover they offer customer support solely Monday to Friday, eight to four. The only response I received during the week was a generic, AI-generated email saying they were “looking into it,” with no timelines or indication of when this would be resolved. I’ve chased every day since and still haven’t heard anything back. I’m very disappointed. I paid in good faith, but the item never arrived and the lack of communication has been extremely frustrating.
Reply from Lively RootNov 21, 2025
Hi Oona, thank you for taking the time to provide feedback! This is certainly an unacceptable experience and a manager is calling you today to resolve this issue.
Garnet V.
my plant was very weak but after i bought a fertilizer from this site it started growing much better
Mary Gamez L.
Thank you so much for the beautiful plant as I still mourn my Daisy (chihuahua) this meant so much to me . I pray I can take care of this plant in her honor . Again thank you for thinking of our family @ this time
