SansReviews of livesans.com

The Sans Water Purifier and Self Cleaning water bottle are both excellent products. Both are well made and have totally eliminated our need to purchase bottled water’ They additionally provide terrific product support and follow up. Excellent response time and communication.

Air purifier appears to work very well but I’ve only had it for a week so far. My sinuses have cleared up for the most part. The company procedures could use improvement. I bought the package, large and small air purifiers. The large one was delivered without the smaller one. No communication that it would be a split delivery. No paperwork or directions in the box. My first instinct was to plug it in and start it. That would have been wrong! After chatting online I was told the second unit would be here I a couple of days and was provided a link to download directions. My first impression of the company was very poor. They need to improve their delivery process to include paperwork and direction within the shipment. In addition, they need to communicate if the delivery will be split. Product good, company needs to improve.

This was an unbelievably frustrating experience from start to finish. I spent over $500 on a Sans Water Purifier, and in less than two years, it stopped working properly and would not reset — even after I followed the reset instructions on the company’s website exactly. A product at this price point should not fail this quickly. Customer support was just as bad as the product. I waited half an hour for a response with no estimate, no update, and no indication of when anyone would actually help. Then, after finally getting through, I was asked to explain the exact same issue three separate times, as if nobody had bothered to read what I had already said. It was a complete waste of time and incredibly aggravating. To make matters worse, instead of resolving the problem efficiently, they wanted me to create and send a video documenting the issue — after I had already explained multiple times that the purifier would not reset and that I had followed their instructions. For a failing product that’s not even two years old, this felt less like support and more like making the customer jump through hoops to avoid taking responsibility. A premium price should come with a reliable product and competent support. Instead, I got an expensive machine that failed early and a support team that was slow, repetitive, and unhelpful. I absolutely would not recommend this product or this company.

I could not believe it when I change the filter …. Dam so much pollutants and not to mention it captures bugs too I have photos but didn’t see a place to post

I love the Sans mini air purifiers . They’re quiet and definitely clean the odors from cigarettes and cooking smells quickly. I think it cuts down tremendously on the dust in my home also. So far Im very satisfied with these air cleaners. A+

Jug doesn't autofill - have to stand and wait and push the button to start it. Then sometimes it just shuts off in the middle I don't need an appliance that I have to babysit just to get water. Jug is smaller than the tank and flooded my kitchen twice. I had to work out exactly how much to put in the tank to get a jug full without it flooding. I had to babysit the whole process every time I wanted water and I don't have the time or energy for that. Got so frustrated with it I gave up. Out a ton of money and deeply disappointed.

After a bumpy setup, we love our Sans water purifier! Great taste and an abundant supply of water - no more bottles to be hauled!!! The instructions for the installation were a bit unclear and we had to contact customer service. Now that we are up and running, we are so happy with the quality product from Sans!

We started with their biggest unit and loved it so much we bought 4 minis for bedroom, dorm room and boat. You see a definite decline in dust, filters are easy to change too