Great
Based on 109 reviews
Livingwellstores4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Living Well Stores is a real, BBB 'A+' rated company. You can call us at (800) 704-8432. You'll speak with a real person based in America, Monday - Friday 9 AM - 5 PM Eastern time or a real person will return your call promptly even nights and weekends. Try to get those other guys on the phone. You can write to us at our real headquarters office address is 10752 Deerwood Park Blvd S., Jacksonville, Florida 32256. Beware of companies who don't show a real business address.Living Well Stores is a Pride Mobility, Drive Medical, Breg Orthopedics and Afikim authorized dealer. ALL mobility scooters and power wheelchairs from Living Well Stores include our exclusive written peace-of-mind 5 year warranty that even covers the battery pack and backed up by our nationwide network of local servicers. See the product description for details. This 5 year warranty is an exclusive offering by Living Well Stores. We do not allow other sellers to offer our warranty- ever. We can fix it if you got it from us or if you got from someone else.
Livingwellstores (livingwellstores.com) has 109 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 15 reviews with 1 star · Clear filters
Lisa B.
I placed an ordered last week , Inn no payed extra for a 3 day delivery. It’s been over a week and a half and NO Battery!
Reply from LivingwellstoresFeb 23, 2026
Hi from Living Well Stores! FedEx really let both of us down on this. There's no excuse for this delivery time. We're going to refund you on that shipping and then give FedEx a piece of our minds. Let us know if we can help in the future.
Debra L.
We ordered this battery so we could take it on a trip this week. It arrived in time but it does not work. How can we return it?
Reply from LivingwellstoresFeb 10, 2026
Hi Ms. Lane! We're sorry that battery pack didn't work out for you. We note that you've not actually contacted us to let us know you have a problem and need a return. Please contact us at 800-704-8432 or via email at [email protected]. We'll take good care of you.
Ruth W.
Item is defective.
Reply from LivingwellstoresDec 30, 2025
We're so sorry about this! We don't show you as ever letting us know there was a problem with your bath transfer bench. We've left a voice mail for you and sent you an email. Please do give us a call at 800-704-8432 so we can make this right for you.
Robert L.
the picture of the on the web site shows the seat post with the battery hold down clap. I got the seat post without the hold down clap. I really wanted the hold down clap.
Reply from LivingwellstoresNov 21, 2025
Hi Mr. Linahan, thank you for catching the error in the way the product was pictured- it showed a hold down clamp. But really, all you had to do was call or email us and we would have sent the hold down clamp to you. We'd like to think that the point of leaving a bad review is to point out where we dropped the ball and then couldn't or didn't make it right.
Jamie M.
I ordered a scooter from this company in April they could not supply the one I ordered so they suggested I pick another one. I did. He said that Scooter would be too big for my apartment. I should pick another one. They didn’t have it so I should pick another one so I finally picked one. They shipped it. I said to the shipping company what happens if it doesn’t fit we’ll take it back. They brought the scooter. It was way too big to fit in my apartment way too high for me to get up on it because I can’t stand up on my legs. I have to slide transfer from chair to chair Now they’re saying is not refundable. This was in October the end of October it won’t take the Scooter back they said they sold it to a liquidator for $500 a scooter over $3000. They supposedly sold it for 500 and it cost $800.30 to create it so I’m saying well then I should be due back $670. They’re telling me no I’m not qualified for that. This makes no sense to me and now as I read the other reviews, I see that they are not the most sent company to other people either I live on disability I get $1000 a month I don’t have $3000 For Scooter my mom took it out of her 401(k) to get it for me and you don’t have $3000 just to throw away either and now today they sent me email. It said too bad so sad we’re through with you leave us alone Basically Don’t deal with this company by Scooter from anybody but them be because they are not stand up at all they don’t care about the little people who are trying desperately to get some type of transportation to get from a to B because they can’t walk. He told me to keep that big Scooter and put around the complex in it. This is in a like a bike or a fun riding situation. This is something that gets me through my daily life without it. I’m totally lost and the one I have now is breaking down and it’s not holding charge now I have a scooter that’s about to die And out $3000 for a brand new scooter because they didn’t see fit to just refund my money he told me I should take some ownership. I took ownership. I said OK we’ll pay the eight $3830 to create it and the $500 will pay that but technically that $500 was income to somebody so that should be a plastic in my column
Reply from LivingwellstoresNov 14, 2025
We are so sorry about this. It was indeed a catastrophe. Because both scooters you wanted were special order items, we provided every single specification and measurement you asked for. We explained to you twice on our recorded customer service lines that they would be non-returnable and offered to cancel your order before we began work on them. We repeated this all in writing. All three times, you said you understood and still wished to proceed. When you refused delivery, we offered you several ways to dispose of the scooter to recover most of your purchase price. You declined those offers. Then, we attempted to get you some money back by selling it on your behalf. Unfortunately, due to its specialized nature, we were unsuccessful and the delivery company began to charge storage fees. So we were left with no choice but to liquidate this. If we were the customer we wouldn't be happy either, but we just don’t know what we could have done differently.
customer
I ordered a scooter with your company could not supply so you said I should pick another one. Well I did and when I got here, it was too big as a company that delivered. It said that they would take it back now you’re saying it was available to be taken back and it was sold for $500 to a liquidator And you had to pay $830 to have it created. I would like to know why I haven’t gotten a refund for my $1670
Reply from LivingwellstoresNov 6, 2025
We're so sorry that the scooter you chose was too large. This was a loss for us as well. Due to their large size and weight and specialization, returning scooters is a huge challenge for all online retailers. We think the fairest thing is to make extra sure that the customer has an opportunity to ask all their questions and to make sure the customer is informed about returns BEFORE they buy. As you know, during the purchase process we advised you twice on recorded calls and once in via email that scooters are not returnable, to check all measurements and to cancel your order if it wasn't right for you. You said you understood all of this. After you refused delivery, we did our best to try to find a buyer for your scooter to get you a refund. Unfortunately, the freight company began to charge us storage fees and so we had no choice but to pay to have the scooter removed. We agree that this is an awful situation but we don't know what we could have done differently.
Gail C.
I do not have the chair I paid for weeks ago. It has never been delivered.my invoice is farted 10/08/2025.
