LoaderzReviews of loaderz.app

Reply from LoaderzSep 23, 2026

Hi Ricky — thank you for taking the time to leave your feedback. We're sorry the move didn't work out on the day. Our crew was dispatched to your address as scheduled, and the job was cancelled on site. If you'd like to go over it with us, you're welcome to reach us at [email protected] or (833) 917-5623.

Reply from LoaderzSep 23, 2026

Hi, we’re very sorry for what happened with your move. We understand how serious this situation was, especially after you had already rented a U-Haul and planned your day around the confirmed time. Our crew was unable to complete the job as scheduled, and we recognize that this left you in an extremely difficult position. This is not the level of reliability we expect from our crews. Your refund has been initiated. Depending on your bank or payment method, it may take several business days to appear back in your account. We sincerely apologize for the disruption and inconvenience this caused you and your family. — Loaderz Team

Reply from LoaderzSep 15, 2026

Thank you so much for the thoughtful review! We truly appreciate your kind words about Tim. We’re glad to hear that his professionalism, communication, and attention to detail helped make your interstate move a smooth experience. Thank you for trusting Loaderz with your move!

Reply from LoaderzAug 23, 2026

Thank you so much for the kind words and for giving us a chance despite the lower rates. We'd be honored to handle your next move whenever the time comes. Thanks again for trusting Loaderz!

Reply from LoaderzAug 10, 2026

Thank you so much, Anastasiya! It means the world to us that you've trusted our team three times now — loyal clients like you are exactly why we do what we do. We're thrilled we could deliver the reliable, top-quality service you deserve every single time. Looking forward to helping you again on your next move. Thank you for the wonderful recommendation! — The Loaderz Team

Reply from LoaderzJul 4, 2026

Thank you for taking the time to share your feedback. We're sorry this experience did not go as expected. We'd like to clarify what happened from our side. During the booking process, the requested service changed multiple times between labor-only and labor with a truck. To avoid any misunderstanding, our manager called your husband the evening before the move to confirm the final service. During that conversation, the booking was confirmed as **labor-only**, and we dispatched our crew based on that confirmation. When it became clear on moving day that a truck was still needed, we immediately offered to send another crew with a truck, and that solution was accepted. Unfortunately, after that we were unable to reach anyone by phone to coordinate the updated dispatch, so we were not able to complete the move. We understand how frustrating this situation was, and we genuinely regret that the communication breakdown prevented us from providing the service you expected. We continuously review situations like this to improve our confirmation process and help prevent similar misunderstandings in the future.

Reply from LoaderzJun 30, 2026

Thank you so much for the kind words. glad we could get everything moved safely and on time. We really appreciate you choosing Loaderz!

Reply from LoaderzJun 30, 2026

Awesome to hear the Seattle crew took good care of you! Thanks for the trust. We'll be ready whenever you need us again.