Greg D.
Awful customer service
Awful customer service! Couldn’t complete my order and then refused to refund me my money! Had to cancel payment with bank! AVOID!!!
Average
Based on 25 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lockedloaded is listed under Hobbies in Pana, Illinois.
Lockedloaded (lockedloaded.com) has 25 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
25 approved reviews, newest moderated first
Greg D.
Awful customer service! Couldn’t complete my order and then refused to refund me my money! Had to cancel payment with bank! AVOID!!!
Kelly A.
Advertised and showed pictures of Tokarev TAR 12W but shipped a Tokarev TAR 12 FDE. Pictures and Description of model were the TAR 12W. They claim it is buyers fault because they listed the UPC and SKU correctly but there is no way to look up either of those on SDS Imports or Tokarev USA's websites. After this happened, the next day they have another entry that is correct but have left the wrong item still listed. Note: To refuse shipment at FFL is a huge hassle and takes 2 days to review your claim. and doubles the shipping and other costs. Becomes cost prohibitive. Never do business over the internet with this kind of company.
Synoptic12
My first time ordering from Locked and Loaded was a most pleasant experience. I ordered a break action shotgun and the shipping time provided was ten days. I received the firearm at my FFL dealer in five days. Customer service was excellent, providing me with essential details that not many other retailers cared to give. Most importantly, they were honest that they were shipping through a third party. The merchandise (shotgun) was in excellent condition, packed well, and Locked and Loaded has a Norton shopping guarantee. Their prices are better than any. We would highly recommend Locked and Loaded to all sportsmen and firearm purchasers seeking an experience with no issues.
M Z.
I had a great experience with my first order from Locked and Loaded ! They were timely and precise with my order ! The receipt that they sent in their email (and on the website)explained that it would be 5-10 business days to process my order. When it was processed they would send the tracking information. On the 6th business day, I got my tracking information. The package arrived 3 days later. I am very happy with my transaction with Locked and Loaded and intend on doing more business with them in the future !
Vod K.
Should have read the rewiews first. Ordered a pistol. got an email the next day saying the FFL i chose did not have a current form with them. called them and they said they had sent a request to them. I told them i wanted to cancel the deal and get a refund. they told me it would be a 15% restocking charge. HUH? order has not even been processed. gave me some bull about a 12% credit card fee they use. they person was arrogant and unfriendly. WOULD NOT RECOMMEND THEM OR PURCHASE AGAIN!!!
Dennis
They charge 15% restocking fee even if the item you purchase is not shipped yet. That's ripping off customers. Do not buy from them. Stick with Palmetto State Armory. They take care of their customers.
Noah B.
Solid, fantastic company. Don't believe the trolls giving them 1-star reviews. I look at my emails from them frequently and price they show on their website is ALWAYS what they advertised by email. Maybe some of these idiot reviewers don't realize that there are many similar but slightly different products or they expect prices to never change after weeks or months. More likely they're just liars opposed to citizens being armed. Buying ammo from anyone is delicate, whether it's online or in person. Virtually no one accepts returns of ammo. The same is usually true of firearms, these are very much "buyer beware" transactions. That being said, I have never had a problem buying ammo from LockedLoaded. They have always done a great job packaging so that contents arrive undamaged even when packages are mishandled. They have always shipped in a timely manner. If I want something that I think they're likely to have they are always one of my first choices.
William
Best price on a great Seekins rifle with no issues whatsoever. Website was easy to use, browse, select and make rifle purchase, shipped without intervention to my FFL. You will receive email updates throughout the process. Can heartily and highly recommend L&L.