Excellent
Based on 84 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Looking to buy a house or need to refinance your current mortgage? Lone Star Financing can help! Local to Texas we are a direct mortgage lender with in-house underwriting and top notch customer service. Low Rates, Low Fees and Fast Closings is our motto and is why more people are choosing Lone Star Financing as their preferred mortgage company in Texas. We proudly server our US Vets and specialize in VA loans and FHA Loans for 1st time home buyers. Call us today for a free good faith estimate and let us earn your business!
Lone Star Financing (lonestarfinancing.com) has 84 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 6 reviews with 1 star · Clear filters
Danielle
This place targets the elderly and sells home warranties on finance over and over again. When called to discuss that the woman they targeted has Alzheimer's they hung up on us, because that is their strategy. Get lists targeted on age, sell warranties, get people's bank info for financing, then seal you into a contract that will not help whatsoever. Why has our family member been sold multiple warranties? Because this is a scam.
Chuck G.
Jason Beldock lied to me for 4 months then went silent on me, come to find out my score dropped 14pt below 500 now he can't help me was In n outta hospital didn't say anything till last minute. Then he got my brother in law for $600 and lied to him also !!!!! Place is a JOKE
Kay T.
This was my first time ever looking for a company to help with first time home buyers. I submitted my information for a Loan officer to reach out to me. I then got a text from James Hair with his information and link to "get pre-approved" but unfortunately since I dont have good credit which is one of the requirements he stated the next step is to work with their credit specialist Natasha Stewart to help boost my score and remove any bad reports. He provided all her details and since I have a good chunk for a down payment I decided to reach out to her- without thinking to do any research on her since James and Lonestar Financing seemed to be really legit she let me know she can help, that my credit was a easy fix and could get me glowing results after 2-3weeks with a charge of $700. I am only 27 years old and as excited as I am to even look into buying a home and going the right route to get fixed what needs to be done I also decided to ask her whats her business so I can look her up and check out her reviews before sending her money, she automatically questioned me why and that I should had done my research before I messaged her. All I was provided was with screenshots and a slideshow of screenshots of reviews that are old still couldn't provide me a proffessional link or references. This all has been back and forth texting since 8am and it is now 10:30am- not only did her and James Hair made a group chat to harrass me they continue to call me broke and say they dont have time for a "brokey". I will not recommend to even look into this company for any assistance and I am glad I never sent any money to "successful", "high FICO scores" people who are so disrespectful.
Ferbie
Definitely DO NOT recommend. Does not return calls after promising approval. Been waiting roughly a month for a call back now. after he convinced me to go ahead and let him run a credit check because he said we should be APPROVED . Based on information id already receieved from Rocket Mortgage. Go there . Not here. The guy was horrible and hisassistant was worse. Promising call back after call back. And then lying to us about status of the application. I REPEAT! DO NOT WASTE YOUR TIME WITH THESE PEOPLE.
Dissatisfied
**Edit to respond to their response** 1. The change of job was disclosed from the get go. I was told it wasn't an issue by Dale Gremillion, we just needed a cosigner for a year. Which we had, and a very good one at that. 2. Once you start the process with this company, they are TERRIBLE at returning phone calls or emails. TERRIBLE. 3. The repairs were EXTREMELY minor and were made within the same week as getting the FHA inspection report back. 4. The realtors office we worked with doesn't work with mostly with cash buyers. Complete opposite, actually. 5. The response on my review is a perfect example of the unwillingness Dale or Lone Star Financing has to take responsibility for ANYTHING. 6. Do NOT buy into the "close in 30 days" thing they will try to sell you on from the beginning. We started our process on March 24th and closed on May 30th. While that isn't a horrible amount of time to close on a property, it could have been at least 15 or 20 days less, had communication and issues on the financing side been handled in a timely manner. Point of this is, yes, we did close on our property.. that I am grateful for. But when your realtors office AND title company ask you to please never, ever work with this company again, it says something about their way of doing business. They made the home buying process a nightmare. It was like pulling teeth to try and close our loan. My realtor has been in the business for 40 years and said this was the absolute worst company she's ever dealt with... and I believe her. It was miserable. Finally closed because I pushed and pushed to get it done.
Reply from Lone Star FinancingAug 21, 2018
We understand that the process was longer than anticipated, however we had income issues with the primary borrower leaving his existing W-2 job during the loan process and then having to add a non occupying co-borrower that was also remote. Combine this with the rural nature of the property, the repairs that had to be done to the property and the long lead time for the appraisal, this actually went fairly quick given the issues. Most lenders would have simply denied this loan once income issue was discovered, however we went over and above and made several exceptions to get you into the home. I realize your only point of reference was an agent that probably deals mostly with cash buyers, so I know you don't understand everything that was done to make this happen for you. We wish you many years of happiness in the new home. We don't typically engage in continued back and forth, but the facts are different from what you have presented. We are more than happy to take responsibility for any delays that we caused and we did take longer to get this file completed as the loan was not as straight forward as presented and had moving parts that changed as we got more documentation. True the primary borrower leaving his job was disclosed, but it was after the loan application was a taken and signed, The co-borrower while in your opinion was great was self employed, had declining income and a job gap due that had to be explained and overcome. This was not disclosed upfront and only became an issue after reviewing the documentation provided. Guidelines typically don't allow for declining income, nor a gap in employment therefore extra documentation was required and obtained via 3rd party. Again this file could have been denied at that point for this one fact. In addition, the appraisal was also held up by you specifically as you didn't want it appraised until the seller replaced the roof, which took over a week. We are not saying that this loan file went smoothly due to all of the moving parts, and since you don't do this everyday I know it was frustrating, but the loan closed 100% due to the extra work your loan officer put into this file to explain and lobby for you to get exceptions and make it happen.
Leslie Payne J.
Inexperience lead to me having to pay $4k at closing for property taxes that I had already negotiated in my contract for seller to pay for. Avoid at all cost. Update: It's unfortunate I have to reply to the comment you left about my review. Your reply is 100% inaccurate. Here is exactly what happened in detail. I am a 100% disabled veteran, which awards me with being exempt from paying property taxes. I am fully aware that I am liable to pay for the current years taxes unless the seller pays for them when I purchase a home. I learned this in my first semester of law school...I negotiated in my contract that the seller pay for the current years taxes as well as my closing costs. I can show proof via email that I confirmed with your employee several times that I would not have to pay anything at closing and that my negotiated terms with the seller would be honored upon the day of closing. It seems pretty simple. A. There are property taxes that will need to accounted for. B. I covered that in my legally binding contract with the seller that the seller would pay for it. C. On the day of closing the finance company refuses to create an escrow account for the sellers money to go into to cover the taxes. D. I either agree to pay the taxes or do not get the house. I was at closing for 6 hours and when I call your employee and she says "Sorry. I've never done one of these loans before" and hangs up on me. Then she doesn't answer my calls or texts. Hell, I've never spoken with her again. The President of the company calls me and expresses how his company doesn't operate that way and he will look into it. I am a numbers guy so I break it down to him. I have to account for over $4,000 in property taxes that I negotiated for someone else to pay. I purchase the house on July 31. That leaves me roughly 5 months to come up with an extra $4,000. Divide $4,000 by 5 months and that equates to an additional $800 per month out of my pocket plus my mortgage. That means I have to save an additional $800 a month for 5 months to cover the costs that I already had negotiated the seller pay for. I covered things on my end. Your company should have had the experience to notify me that whatever I negotiated with the seller was void. I didn't find out upon closing and all of my belongings were in a storage vehicle. It all boils down to this. I had to take a $4,000 hit and be put in a financial bind because your company didn't know how to account for what I already had negotiated for. If you could have let me know a week in advance that would have been fine and I could have had time to come up with a game plan. But, yes, this was inexperience from your company. Your employee admitted it. Your President of the company admitted it. Why try to save face online? Have your President of the company contact me personally, again, and if I am wrong in any way I will remove my review. But don't you dare get online and type statements like "Obviously you do not understand that there are going to be property taxes on your new home." I'm the one who negotiated the taxes be paid by the seller. Update: 2 years after purchasing my home this company tries to get this bad review removed because I listed the agents name from their company that I was working with. So I've updated her name to "your employee." I've yet to receive any contact from this company and I've learned since buying this home that there were several ways that I could have finalized what was in my contract without being stuck with $4,000 in additional taxes. Sure, they got me approved for a loan. That's this company's job and how they make their money. Which they immediately sell the loan to another bank. That's how this business works. But what is horrible about their service is they didn't know how to resolve my issue and it cost me over $4,000. They hung up on me when I called them for help. You don't do business that way. Even someone that makes minimum wage often has more integrity than that.
Reply from Lone Star FinancingDec 3, 2015
We are truly sorry for your experience. Please keep in mind that you had difficulties obtaining financing at other lenders and we were able get you approved. At closing, you did not bring any funds. The $4,000 you mentioned was for the property taxes. As you requested, your loan was not set up without an escrow account to pay your property taxes. Therefore you are responsible to pay the taxes due in 2015. Inexperience did not lead to you owing your property taxes and no lender could have prevented you from owing property taxes. Obviously, you did not understand that there was going to be property taxes on your new home. I am sorry if we did not make this clear to you until late in the process. I apologized to you at the time and I still take responsibility for any communication breakdown. I do want to add that we were very proud to have helped you. You conducted yourself as a true gentlemen even when you were not happy. You are an honorable man and we do apologize if we failed to meet your expectations while getting this difficult loan closed.
