Charleen D.
If you reach out they are helpful!
The customer service from them is very responsive. As long as it's been within three months and you have your proof of purchases they will happily replace your product. I have a personal issue where I can't really spend the extra money for a coupon shipping reimbursement and they offered for me to choose a battery as a replacement which I think is amazing. They are replacing my Q7 that the lid broke but I love the product so much.



