Great
Based on 292 reviews
lookah.com4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
292 approved reviews, newest moderated first
kris G.
Over the years I have purchased numerous items from lookah, I have absolutely loved each device I have purchased with little no issues other than regular use ware, I recently purchased an item that was defective out of box, i took to the warranty process and it was so quick and so easy, lookah has been very responsive and replaced my item immediately upon receiving proof of the defect, THANK YOU LOOKAH:))
M S.
Great products. I am a very happy user of an Ice Cream, a Swordfish and a Python. Lookah also offers a very good replacement parts program. I bought the Python after I broke the Ice Cream. And now that I have the new part for the Ice Cream, it's back in service. I'm a committed customer.
Angelica F.
I just have to say how impressed I was with the customer support I was given by lookah online. I recently purchased a seahorse from them and I love love love the product. I was disappointed when it randomly stopped working and was showing an error code. Thankfully I still had the receipt, the box and the warranty. I simply followed the instructions online and submitted my request for review. After a couple emails back and forth they offered me an upgrade to the seahorse pro plus and I got to choose the color. I can't wait to receive it and get back on that horse again. Lol buy from Lookah. They stand by their products and keep their customers satisfied. Thanks again.
DeeAnna B.
About the mini dragon egg I've been using Lookah products for like I don't know 7 or 8 years and maybe 10 years, I got that bum mini dragon egg but they're sending me one out I just sent them a quick ton of video you know it doesn't power on and I didn't have to do an RMA but yeah typically there's stuff works pretty good and you know this was simple it wasn't a big hassle
Consumer
Customer service was so helpful and kind! They were direct with instructions and very thorough! Best customer service ever!
I F.
The worst brand ever I had the pink lookah bear for a month and half u better off just saving you money invest in different company
Reply from lookah.comJul 28, 2026
Hi, We're very sorry to hear about your experience with the pink LOOKAH Bear. We understand how frustrating it must be when a product stops working after such a short time. Within our 3-month warranty period, we provide replacement service for products with confirmed manufacturing defects. Please send the following to [email protected]: Your proof of purchase (receipt or order confirmation) A short video showing the issue with your device Once our support team reviews the information, we'll arrange a replacement for you as soon as possible. Thank you for giving us the opportunity to make this right. Kind regards, LOOKAH Support Team
Karen
Kind service. Speedy service. Great warranty and product. Great customer service.
Dylan B.
Got one of the lookah octopus..wasnt making great connection the coil wasnt heating up enough so i sent a vid and they immediately sent a replacement, great cust svc thank you
