Great
Based on 579 reviews
LOOK OPTIC4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.
LOOK OPTIC (lookoptic.com) has 579 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
579 approved reviews, newest moderated first
SR
I had a problem with my progressive glasses-the arm was very loose-and when I reached out they immediately sent me a new pair that arrived within days. The glasses are incredibly comfortable and have made it so I’m not constantly putting on and taking off reading glasses.
Jeanie S.
Of course, the usual fast shipping, good price, selection. But, although I'm normally suspicious that reviews aren't always authentic, this one is AUTHENTIC. I returned a pair of progressive glasses due to the fact that I ordered the wrong strength. But I neglected to return them per the instructions. My return, via the postal service, said undeliverable. And it stopped there. I had the tracking #, but no further updates were available. I emailed support at Look Optic, they responded almost immediately, we exchanged a couple of emails & information, and WAH LA, they give me a full refund!!! All of this within a 3-day period. Good Customer Service is a must now days since we order online practically all of the time. This company's selection, price, and customer service is an A++ company to deal with. A special shout out to Andy, whom I delt with. He's awesome :)
freshlook
I bought both the Cooper readers and Muse-M progressives frames. Every time that I’ve tried to wear the Cooper’s the lenses pop out, its like they are too thick or too big for the frames and the progressives prescriptions in the lenses are off. I think maybe the Muse-m is too small of a frame for progressive lenses. After reaching out via email to address concerns I was told that a specialist would reach out and as of 1/09/2026 I still haven't beard back from anyone. I've made numerous attempts to contact this company by phone and/or email unsuccesfully. Initially I was interested in exchanging frames/lenses for more suitable ones but since I was never able to speak to someone about the above issuues as of now I'm stuck with $200 worth of glasses that can't be worn. Ever been in a business meeting and your lense pops out? I have! Customer service is below average..I do not recommend this company.
Reply from LOOK OPTICJan 13, 2026
Thank you for taking the time to share this, and we’re truly sorry for the experience you’ve had. This is absolutely not the level of service or quality we aim to provide. A lens popping out is not expected, and we sincerely apologize for the inconvenience and frustration that caused. We also understand how concerning it is to feel that the progressive lenses aren’t working as intended. We’re especially sorry that you weren’t able to get the support you needed after reaching out. We would really like the opportunity to make this right for you. We requested additional information. Please email us at [email protected] with your order number so our team can assist you with a replacement, exchange, or return as quickly as possible. Thank you again for bringing this to our attention. We hope we can resolve this for you. LOOK OPTIC
Julie B.
Look optic has incredible glasses. I love their progressives. When I’ve had questions, their customer service is always helpful. My most recent interaction, I was needing to exchange two of my glasses I got, due to something I did, not because of optic, and their customer service went above and beyond to help me. Specifically Andy. After Andy‘s help, I will now be a lifelong customer.
Julie L.
Glasses came and were perfect! Love the color (Navy Blue) exceptional customer service!
rj K.
I'm satisfied and good experience
Larry
I have been thoroughly impressed with both the product and the customer service at Look Optic. The progressive readers are extremely comfortable and well made. Progressive readers can be difficult to transition into, but these were easy to use right out of the box. When you open the packaging (also very cleverly done), there are tips for use and how to adjust the frames for ideal fit. Equally importantly, the customer service has been outstanding! They (Andy) have been immediately available and when I had an issue with shipping, they were very attentive and made sure that the product arrived. Overall, I will order from Look Optic again and encourage you to give them a “look.”
Eleanor P.
I ordered two pairs of look optic glasses. I expected to receive them in 3-6 days. I still haven’t received them and it’s been 16 days so far. When you try to contact them you don’t get an actual person, but probably some sort of AI customer service. I sent multiple emails without any confirmation that the glasses have been mailed. They provide tracking number but it’s only a label that’s been created. Nothing mailed. Inexcusable! No offer to refund my credit card. Do not get scammed like I have been!
Reply from LOOK OPTICJan 5, 2026
Hi Eleanor, We’re really sorry to hear about this experience, and we understand how frustrating and upsetting this must feel. This is not the level of service we aim to provide. While a shipping label can be created before a package is physically scanned by the carrier, a delay like this is not acceptable, and we sincerely apologize for the lack of clear communication along the way. If you can share your order number, we will look into this immediately and offer a clear resolution- whether that’s shipping a replacement right away or issuing a full refund, depending on your preference. Thank you for bringing this to our attention. We truly want to make this right and regain your trust.
