Poor
Based on 65 reviews
LoopNet2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LoopNet is the world’s largest commercial real estate marketplace, trusted by brokers, owners, tenants, and investors. With 13 million monthly searchers—including 96% of Fortune 1000 companies—LoopNet connects your listings to the most active audience in the industry. Advertisers on LoopNet consistently close leases and sales faster than those who don’t use the platform.
LoopNet (loopnet.com) has 65 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
65 approved reviews, newest moderated first
jerry
They are Liars. They will tell you anything repeated stories that are neither feasible true or align with the last one they told you. Start the new year right and go with someone else. Utterly clueless about property. Champion bullshitters
REMAX E.
Just last month, one of our agents listed a property onto LoopNet on a Friday, and by Monday, we had a conditional deal in place. The agent commented, "Well, that’s the power of proper marketing!" With over 200 agents across residential and commercial real estate, LoopNet has been a game-changer for our team. For over 10 years, we’ve relied on LoopNet to give our agents and clients a competitive advantage. The platform has helped us secure leads from national franchisors and local businesses, expand our database, and attract top talent seeking advanced marketing tools. LoopNet’s user-friendly interface, continuous enhancements, and responsiveness to user feedback have made it an indispensable resource for RE/MAX Excellence. Without LoopNet, we would face longer vacancies, which would negatively impact our clients in terms of both timing and costs. The credibility of LoopNet sets it apart from other platforms and makes it an essential service for a large, productive real estate company like ours.
Shawn R.
Scam company. Had a listing placed for three months. After 3 months my ad was removed, but my credit card was being charged monthly for the next 4 months. When I found out they would not refund me and claimed advertisement has nothing to do with credit card cancelations.....wtf
Donald W.
Sales won't stop harassing me sending excessive emails and calls after asking them to stop dozens of times. They are a telemarketing and spam company and nothing more. Stay away. Going on a year now of bi weekly calls. Had to block their number.
Liberosis P.
Repeated inquirires ignored. Don't waste your time
SJS
Once you sign up for an account Loopnet is going to keep hitting your credit card until you take extreme action. I cancelled online, called, emailed and they still wouldn't stop. They are everything bad you can imagine in a SaaS provider. Use Crexi or some other provider instead. Do not trust Loopnet with your credit card.
Sophorn L.
Great app, it shows detail information and photos to make buyers and sellers connect simple, fast and easy. Recommended.
Alexander D.
I just noticed this review was attributed to a different company, which is inexplicable. This review was for Costar / Loopnet and relates to my experience with them over a course of nine months 2019 and 2020. 1. The property description information on one of my listings was missing and the contact info on all my listings was incorrect - including the spelling of my name. Somehow, all the information, most of the photos, the flyers and links were all deleted from one of my listings. 2. To make matters worse, my profile bio was also missing and... 3. Worst of all, my contact information on ALL my listings was incorrect. So, in essence all the potential leads were being referred to another agency (with which I have never been affiliated) whose logo and phone number were prominently displayed on my listings. My experience with this agency's agents over the past 19 years has not been favorable, which made the association even more biting and distressing to me personally. No explanation was offered for this error, which in terms of marketing and representation is quite significant. I had to enter all the information on the listing once again and I had to recreate my profile from scratch - not necessarily a big deal, but unexpected commitment of time. The customer service representative corrected the agency and logo error. Secondly, I attempted to enter a lease listing and it would not allow me to go beyond the initial property description page. The continue button at the bottom of the page would not activate. I entered the address in several different manners at the suggestion of customer support to no avail. The customer support representative asked me to send COSTAR/LoopNet the information for it to be entered on their end, which I did on Friday morning. The listing is still not up and we missed the advantage of the weekend. I have three lease listings to post and looked forward to them being displayed correctly. Perhaps the only reason this company became a market resource is due to the fact that it WAS the only venue for commercial real estate. That has now changed and Commercial REALTORS® are becoming wiser.
