ASawari M.
THANK YOU!!!
We were extremely happy with how each and every minor/major logistics were taken care of during our entire trip to Peru. Starting from the planning phase, Andrew and Garvey of Lost World were with us revising the itinerary multiple times until it met with our comfort level. This was our very first time of hiring a professional travel agency for organizing our vacation at the international location, so you can imagine the degree of anxiety we had about our trip at the beginning. Andrew kept assuring us that you will know as soon as you reach there that you are in good hands. That turned out to be true word-by-word. At every airport we were met with someone who was assigned to take us to the hotels, and each time the individual left only after making sure that we were all set. Throughout our trip we always find the people attending us (the guides, transfer and drivers) very prompt, professional and courteous. One problem we experienced though that many a times the individuals assigned to us were not very proficient in English. This was quite limiting but nevertheless was countered with the help of google translator and very enthusiastic personnel who were genuinely eager to help. The guides (Natalie in Sacred valley and Cusco; Sergio at the Matchu Pitchu) who went with us to various excursion tours were knowledgeable, entertaining and very very friendly. The cars were in really great conditions, roomy and very clean - in fact one of the drivers used to keep the black synthetic floors spotless by wiping our dusty footprints every single time we stepped out. The location of each hotel was prime, which was truly important for us particularly when we were on tight schedule and has no clue about the orientation of touristy hot spots and down town plazas. Perhaps this is unique to the south american setting, but we struggled a little with the 'Vouchers' - something that you paid for that does not go in to the system automatically when you check-in at the hotels. However, our escorts/hotel front desk people were very much aware of it and they helped us almost all of those time. All of the city tour tickets were booked and given to us as soon as we landed in Peru. I want to mention that we were moved by Carlos, our transfer guy in Cusco, who went over on each single thing included in our itinerary while we were driving from the airport to the hotel on our first day. He did that so sincerely while also telling us about the people/history and geography of Peru. I also remember, he wanted to accompany us up to the Vistadome train, but was stopped at the gate (and desperately argued with them to let him do that). Our food restrictions were varied -from nothing to vegan- it was addressed meticulously at the lodge in Amazon Forests, without us reminding them about it. Other places already had appropriate options in their menus. Our itinerary was not overwhelmingly busy - it had some leisure times and times for shopping or just walking around on our own carefully planted, which we liked the most. At one point, we needed to cancel one of the excursion while there at Matchu Pitchu pretty late in the night (due to some health issues; we were supposed to be at the bus stop terribly early AM), we reached out to the emergency contact number of Lost World and they promptly and rapidly helped us with it. We can go on and on to tell you how much we enjoyed the excellent services provided by Lost World - it only enhanced our appreciation of Peru in its entirety. Thank you so much, we appreciate all your help and look forward to go on to the next vacation with you.