Margaret F.
Unwilling To Take Responsibility For Shipping Error
I ordered a bottle of scotch for a friend's birthday. I had to contact the company (5 days after the order was placed) to find out that the order had never shipped. They agreed to ship the bottle at that time for a late delivery, but they would not refund the hefty $19.95 shipping fee. I cancelled my order. The company agreed that the problem with the shipment was their fault was but unwilling make any accommodation for my inconvenience. I will never order from this company again.
Reply from LoveScotch.comMar 10, 2025
Dear Margaret, We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be when an order does not arrive as expected, especially when it is intended as a gift. It is never our intention to cause delays, and we regret that your order was not shipped in a timely manner. While we did our best to resolve the issue by offering to ship the bottle as soon as we became aware of the delay, we recognize that this did not meet your expectations. We truly appreciate your feedback, as it helps us improve our processes to prevent similar situations in the future. Customer satisfaction is very important to us, and we regret that we were unable to meet your needs on this occasion. If there is anything we can do to regain your trust, please don’t hesitate to reach out to our customer service team.