Average
Based on 324 reviews
Lucky Red Casino3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Lucky Red Casino (luckyredcasino.com) has 324 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
324 approved reviews, newest moderated first
Cason
Fun games and good customer support
Reply from Lucky Red CasinoMar 31, 2025
It's amazing to hear you're enjoying the fun games and great customer support! We’re always here to help and make your experience even better
Hudso
I’ve been playing here for years. I love the games. The quick payouts and the hosts.
Reply from Lucky Red CasinoMar 31, 2025
We're delighted to hear that you're enjoying the games, fast payouts, and the support from our Personal Hosts. Thanks for being a loyal player!
Sabrina
The win always make it great. However I been losing more than winning lately. The withdrawal could be alittle more timely.
Reply from Lucky Red CasinoMar 31, 2025
We’re glad to hear that your experience has been great and look forward to continuing to provide you with a platform you can enjoy and be proud of! We also appreciate your feedback and understand the importance of timely withdrawals. I noticed that a member of our Support Team recently chatted with you and provided details on the withdrawal timeframes, along with confirmation that your account is now fully verified, which is great to see! We hope you enjoy your winnings and look forward to seeing you around the casino soon!
Todd S.
Great customer service
Reply from Lucky Red CasinoMar 31, 2025
Our Support Team works extremely hard to ensure our players are taken care of, so we're thrilled to hear you had a great experience! Thank you so much for your feedback. If you ever need anything, don't hesitate to reach out as usual!
customer
Customer service is excellent
Reply from Lucky Red CasinoMar 17, 2025
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. Providing the best support is our priority, and it’s wonderful to know we met your expectations. If you ever need anything, don’t hesitate to reach out, we’re always happy to help!
K C.
Absolutely awful I have been playing for a while and have to say they hook you in with the stupid bonuses but then you can't cash out if you win. Not until you play through 1000s I am unistalling and definitely am all set with this horrible casino.
Reply from Lucky Red CasinoMar 21, 2025
Hey! We’re sorry to hear this. We’d love the chance to review the bonus you mentioned, but unfortunately, we haven’t received a response to our request for more details so if you would like for us to help, please be sure to reach out to our amazing Customer Support team available 24/7! Just as a reminder, bonus playthrough requirements are always presented upon redemption, and our 24/7 live chat team is available to discuss any bonus before you play. Bonuses are completely optional, and we welcome all playstyles here.
Erin C.
Best online gaming experience to date! I came across Lucky Red Casino through a local casino's (Mystic Lake) website. Joining was fast and simple. I very impressed with the graphics of the games and how each game was exciting and fun to play. I made a deposit and got an outstanding welcome bonus. Well not winning much on the free spins, I did win overall. I was able to withdrawal exactly what was expected and to do so all I need to do is the verification. Proof of who I am and residence with a selfie. Also, the customer service they have is definitely top of line service. I used the chat option one night due to an issue at which I thought I had lost a feature because right after I hit all of a sudden it brought me back to the home page. So I chatted with Customer service and they knowledgeable of how the game and website operate as well as very professional as they took the time to go into detail on how the spins work vs the graphics if there were any glitches as well as walked me through the steps to take if another thought problems arise. I was happy to hear I did not lose the feature and it was still waiting for me. My phone is the only issue which the customer service team still had the patience to work through. I was already a satisfied customer once my chat session ended. However, going above and beyond customer service I received a personal email from Jake (one of our hosts), who just wanted to follow up with me to ensure there was no issue or if there were anymore questions he could assist with. Impressive! 5 stars from me. You and your team keep up the good work. I see it and appreciate it. Thanks Again! Erin Corell
Reply from Lucky Red CasinoMar 17, 2025
Hey Erin! Reading your review truly made our day! We’re thrilled to hear that you had such a fantastic experience with us! It’s great to know that our Support and Verification teams was able to assist you quickly and that Jake’s follow up added to your positive and personal experience. We always strive to go above and beyond for our players, and your kind words mean the world to us. Thank you for your 5-star rating and for being a valued player. We appreciate you and look forward to providing even more great moments in the future!
Joseph m. R.
I had one of the best experiences playing at this casino. All of the staff where very friendly. They have some of the best bonuses that don't have to many restrictions on what you can win and that actually give you a better chance at winning. I definitely recommend people to play here and I've played a lot of these online casinos. The only downside is the time it takes to get your winnings and my advice is when your up walk away stop playing..
Reply from Lucky Red CasinoMar 17, 2025
Hey Joseph, Thank you for your kind words, we’re thrilled to hear that you had such a great experience with us! It’s amazing to know that our Support Teams and player friendly bonuses stood out to you. We truly appreciate your recommendation to other players and look forward to continuing to provide you with the best platform for you to play on! We appreciate your feedback on withdrawal times and are always striving to enhance our processes. Our payout timeframes are already extremely fast, and our goal is to ensure your winnings reach your account as quickly as possible so you can enjoy them without delay! Thanks again for being a valued player, and we look forward to having you back in the casino soon!
