Reply from LudovicSep 16, 2026
Hi Lily,
We would first like to clarify the most important points for you and for anyone reading this review:
You were not charged $335 for the earrings. They were completely FREE. The $335 shown was their retail value, and the full $335 was deducted from your order as a free-gift discount.
We have also contacted you directly to explain the details of your order and address your concerns, but unfortunately, we have not received a response. We also asked how we could compensate you for the unpleasant experience and what we could do to make your experience with Ludovic a five-star one, but we have not heard back.
For complete transparency, here is the financial breakdown of your order:
Your purchased items were $137.75 + $129.24 + $174.89, and the complimentary earrings were listed at their retail value of $335, bringing the displayed subtotal to $776.88.
You then received:
$335.00 (FREE GIFT discount)
$176.76 (40% discount)
Total discounts: $511.76
Your final payment was only $265.12, with FREE shipping.
Therefore, you were never charged for the $335 earrings. They were genuinely included as a complimentary gift.
Regarding delivery, you selected our FREE shipping option, which takes 5–10 days, plus 1–3 days for processing. Your order was placed on August 22 and delivered on September 2, so it arrived within the stated timeframe and before the maximum estimated delivery period.
You also mentioned that the package appeared to have been opened and taped. We do not package our orders using duct tape. International shipments can sometimes be opened for customs or carrier inspection, although we cannot confirm what happened to this specific package after it left our facility.
Regarding China, we want to be completely transparent. Ludovic is an officially registered U.S. company in Delaware, while our jewelry is produced in our specialized facilities in China under our strict quality standards. We have never tried to hide where our jewelry is produced. Quality is determined by the materials, craftsmanship, quality control, and standards behind a product, not simply the country where it is manufactured.
We genuinely care about our customers and their experience with Ludovic. This is exactly why we reached out to you personally, offered to discuss compensation, and asked what we could do to turn this into an experience deserving of five stars.
Our offer remains open, Lily. We would sincerely appreciate the opportunity to speak with you and resolve any remaining concerns.
Ludovic Jewelry
