Luma Sleep ReviewsReviews of lumasleep.com

I can't say enough good things about the product quality and service I've received from Luma. I was sort of a high-maintenance customer. I misjudged what I wanted and ordered a mattress that I loved but my back unfortunately did not. Not only did I do this once, but twice. Talked to Stefano in customer service who asked some good questions and provided very helpful information on their products that steered me to the perfect mattress for me. They went out on a limb to find out what would work best and delivered on it, even though it meant a fair amount of work for them (special order/return/exchange). I'm thrilled with my new mattress. The firmness and support features are perfect for me. The return process for the mattresses that didn't work was efficient and no-hassle, as was the refund process. Extremely happy customer here!

Great service, staff very friendly, and responsive to sudden changes in order. Delivery was great. Product perfect. Thanks!

After a few weeks, definitely noticing the benefits of the new bed. No longer do I wake up with one of my arms numb as I am a side sleeper, and my one shoulder with cartilage damage doesn't have any pain to sleep on (plush version of the Hybrid mattress). Base went together with no problems and the bed is definitely comfortable, so I have only good things to say about the first-time experience of buying a bed set-up online. The pillow, so far, seems a bit too soft for my tastes. As a side sleeper with broad shoulders, there's a decent distance from my head to the mattress (even a soft one), so I need a little extra support to keep things aligned. The pillow is definitely good quality and comfortable, but I've had to use an older, hard pillow as a support for the talalay latex pillow. Not sure if they can make a pillow have different layers of firmness without cost overruns, but it's probably something they'd be smart to research. Overall great experience so far, and I also have to add that any questions submitted to the support emails were answered promptly and thoroughly, which is definitely a plus when it comes to my interest in a company or product.

My Luma sleep is great! I was on a mattress for far too long and didn't realize the impact on my spine and rest the old one was having. Since sleeping on my new Luma Sleep bed, my back feels better and be rest has been deeper. A 3:00PM drag I was experiencing has been diminished greatly. I had an issue with delivery as I paid the extra fees for a white-glove delivery, but it was incorrectly shipped by fedex instead. While unpacking is not difficult at all, I was paying for a convenience that was essentially disregarded. A quick call was immediately answered and resolution was worked out in minutes with the customer support providing multiple options in making amends. My thanks to Luma Sleep for quickly addressing the minor situation and to improving my sleep. This is my first latex bed and really can't compare quality across the multiple vendors, but I am very happy with this bed thus far and look forward to how long it holds up.

I spent a lot of time looking at mattresses online as I was pretty dead set on just ordering from a "bed in the box" type vendor. I liked the feel of latex-on-coils so I started looking at my options. I eventually landed on luma sleep after reading reviews from mattress underground and reddit, hearing that they used high-quality materials and faster than average shipping time. So, I ordered the base mattress, queen medium firm. Shipping took slightly longer than expected due to some issues with UPS (about 2 weeks). The mattress is very heavy! I slept great on it, however after several months I noticed some tears on the topper. Luma replaced the mattress at no charge very quickly (less than a week) and took the old mattress back. I swapped for a firm as I thought the medium firm was a bit too squishy (im a stomach/side sleeper) I am very happy with my purchase. Big props to Stefano for his support.

I was on the market for an all-latex mattress and after doing a lot of research, came across Luma's offering. I decided to take the chance with a relatively new company that had garnered a lot of respect, and with two of the founders having come from a background as mattress professionals. I only noticed rave reviews. Well this is another one. I've had my mattress for a few months now and it has changed my life. From the beginning I had a great feeling as while making my mattress, Luma sent me thoughtful updates on the progress. Few companies can give such a personal touch while delivering extraordinary quality directly to the consumer.

I should preface my review by saying my husband and I are overweight (I'm 260 lbs., and he is 360 lbs.) I am a side sleeper, and I sometimes wake up feeling somewhat sore in my pressure point areas. At first, I wondered if my husband's weight was causing the mattress to dip down, thus causing my hips to also dip down, causing pressure. Then I realized his weight was not the culprit. Instead, it is probably this: My own weight + a long time in one position = soreness in my pressure point areas Therefore, I believe ANY mattress in the universe would cause me some soreness as long as I'm overweight. When I haven't been in one position for a long time, the mattress is very comfortable.

I have heard about Luma Sleep on the mattressunderground.com after I returned a $1600 mattress back to mattress firm and was looking for a new matress. I wanted a latex hybrid mattress and I saw their "slumber system" latex hybrid mattress. I had an online chat through their website and had all my questions answered via live chat. I made the purchase online right after the live chat. I had the mattress delivered with their white-glove delivery service within two weeks after the purchase. The whole experience was pleasant. The delivery and sales teams were professional and courteous. And, of course, the Luma mattress is excellent! I have been sleeping on Luma slumber system for three months now with no issues. No heat, no sagging, perfect firmness (I got the medium firm). I am confident the mattress will last for years to come. Very happy with my purchase and I certainly recommend Luma Sleep to all mattress shoppers.