Excellent
Based on 323 reviews
Lumberjack Direct4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumberjack Direct is a distributor of select brand hardwood plank flooring. Our company is the product of a deeply held belief that hardwood can be both premium and affordable.Our products include hardwood flooring ideal for the commercial and residential markets. Our hardwood is made from sustainable woods sourced from locations across the world, our brands boast beauty that only time and nature can provide. Get the best hardwood brands right to your door with Lumberjack Direct.While our hearts are set on hardwood, we understand that there are other compatible options in the industry which is why we do our best to accommodate needs for LVP flooring with inventory from leading manufacturers. Armed with 50 years of experience in the hardwood industry combined, we brought Lumberjack Direct to life in 2016. Our deep belief in protecting the environment has driven us to incorporate pivotal technology into sustainability and revolutionizing the way flooring is enjoyed.
Lumberjack Direct (lumberjackdirect.com) has 323 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 297 reviews with 5 stars · Clear filters
Kcat
Best price per sqft to complete our hardwood floors. Delivery was faster than expected and brought right to the house. All we had to do was bring it in.
Reply from Lumberjack DirectNov 24, 2025
Thank you so much for sharing this! 🙌 We’re glad we could get you the best price per sq ft and beat your delivery expectations—that’s exactly what we aim for. 🚚💨 Enjoy the new hardwood, and if you ever need anything else for your floors, we’re here to help!
Cindy B.
Excellent product, excellent price, excellent service. Could not be happier!
Reply from Lumberjack DirectNov 24, 2025
Thank you so much for this amazing feedback! 🙌 Excellent product, price and service is exactly what we strive for, so it’s wonderful to hear we hit the mark for you. We’re thrilled you couldn’t be happier! If you ever need anything in the future, we’re always here to help. 😊🪵✨
Amanda L.
I found this company by chance on a google search and I’m so glad I did! I got my dream floors for cheaper than I found them anywhere else! The customer service was great. Excellent response time and attentiveness to my questions and concerns. (Shoutout Andrew!) I’d definitely recommend buying from this company. Looking forward to my order being delivered (estimated very quick delivery too!) and living with my dream floors in my home!
Reply from Lumberjack DirectNov 24, 2025
Thank you so much for sharing this! 💛 We’re really glad that Google led you to us and that we could help you get your dream floors for a better price than you found elsewhere—that’s exactly what we love to hear. We’ll be sure to pass the shoutout along to Andrew; he’ll be thrilled to know his responsiveness and support made a difference. 🙌 We’re just as excited for your order to arrive and for you to start enjoying those dream floors in your home. If you have any questions at all before, during, or after delivery, we’re always here to help. 🏠✨
Jennifer F.
I highly recommend Lumberjack Direct. They had the best price for a quality product I needed, and their customer services was fantastic.
Reply from Lumberjack DirectOct 27, 2025
THANK YOU!
Bob M.
Needing flooring is not always a choice. We had a main water pipe burst while my wife and I were in Europe. I did extensive research online to replace our flooring and reached out to Lumberjack Direct. I used the chat assistant on the website with ease and was connected to Erykah. Erykah is the point of contact. She is so proficient, kind, informative, and efficient. I was able to reach out to her on several occasions, and she always was able to solve issues, suggest other solutions. Communication is key to a successful transaction and Erykah’s customer service was impeccable. Lumberjack is doing the right thing, having Erykah as the “face” of the company. I would recommend this company to everyone. Erykah, thank you for doing a stellar job.
Reply from Lumberjack DirectOct 27, 2025
Thank you!!!
Shannon
Ordering from Lumberjack Direct is a straightforward process. Erykah was great through the whole process. She helped with providing options and got the best pricing. The samples are big enough to have an idea of colors and surface quality. The quality of the product is excellent. I would order from them again
Reply from Lumberjack DirectOct 10, 2025
Thank you!
Mike
Easy to order and fast freight shipping.
Reply from Lumberjack DirectOct 10, 2025
Thank you!
Barbara
I dealt with Erykah pretty much since I first went to your website. She was very very helpful. Erykah explained the differences in the floorings, pointed me to flooring that I was interested in (your website has hundreds of choices) and helped me tremendously through the whole selection and buying process (I’m not computer savvy nor trusting). The flooring is being installed now and so far so good. It looks beautiful 😃 I have recommended LumberJack Direct to others that are considering flooring changes and I would not have done that if I wasn’t satisfied with their business manners or products. My only suggestion for improvement would be to make the search feature on your website easier to use 😉
Reply from Lumberjack DirectAug 30, 2025
Hi Barb, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Erykah was able to guide you through the process and make things easier—she’ll be so happy to know her efforts made a difference. We’re also glad to hear your new flooring is looking beautiful and that you felt confident enough to recommend us to others. That means the world to us. We truly appreciate your feedback on our website’s search feature. We’re always looking for ways to make the shopping process smoother, and your input helps us improve. Thanks again for choosing LumberJack Direct—we’re so glad to have been part of your flooring project! Wishing you many happy years with your new floors, The LumberJack Direct Team
