Leah
I received an entire carton of damaged…
I received an entire carton of damaged product. and was told that damaged product is perfect to use for cuts, and that my contractor should just make it work. I've honestly never been told to just deal with damaged product... maybe this is standard practice, but it seemed like very poor Customer Service to me. Damaged product is damaged product, and I shouldn't have to make it work. I honestly don't know if I'm going to come in short on my project as a result. Very disappointed, and will not be using this company again in the future.
Reply from Lumberjack DirectOct 3, 2022
Hi Leah, Of course we will send you what you need to finish your project! Often times there is exterior damage to the boxes but not internal damage to the flooring. If that is the case, however, cut away from the damages upon install and use those boards for starter or end rows as you will have to make cuts for a random unique pattern. If there are any boards that cannot be used during the installation process due to damages, please put to the the side and take pictures of each board, pile them up and count them. Email pictures to [email protected] start the claims process. Lumberjack will refund or replace any boards than cannot be used due to damages from the shipping process!