LumiEarReviews of lumiear.com

Reply from LumiEarMay 26, 2025

Thank you for your feedback. While we understand your frustration, we want to clarify a few important facts: Our devices are FDA-registered, and we have submitted all necessary documentation to the appropriate agencies to support the release of your package. Delays at customs or government checkpoints are rare, but when they occur, we work directly with the carriers and agencies involved—as we have in your case. We’ve been in ongoing communication with the FDA and UPS to resolve this, and we’ve already provided the documentation they requested. Your order is currently pending final clearance and should be delivered soon. We always strive for transparency and have responded promptly to your inquiries throughout this process. We understand your concerns, but misrepresenting the facts doesn't help anyone. We're committed to resolving this and ensuring you receive your product. Thank you for your patience, LumiEar Customer Support Team

Reply from LumiEarMar 4, 2025

Dear George, Thank you for reaching out. I understand your concern regarding your order. I’ve looked into your shipment, and according to UPS tracking number 1Z6922TT0492607763, your order was shipped and is expected to be delivered within 5-7 business days from the shipping date. I recommend checking the tracking status on the UPS website for real-time updates. Additionally, please confirm your shipping address to ensure there are no delivery issues. If your order hasn’t arrived within the expected timeframe or if you experience any issues with delivery, please let us know, and we will assist you further.

Reply from LumiEarOct 6, 2024

Thank you for your feedback, and we apologize for any frustration you've experienced. We take all concerns seriously and aim to provide the best possible service for our customers. After reviewing your case, we found that we have responded to your previous emails within our standard timeframe. If any of our responses did not reach you, it may have been due to technical issues, which we will gladly investigate further. Regarding your left hearing aid, it appears the issue might be related to a damaged wire caused during an attempt to replace it. While we understand how frustrating it can be when a hearing aid stops working, we are here to help. We would be happy to assist you in replacing the wire or arranging a repair to get your hearing aid back to working condition. We are committed to resolving this situation promptly and would love to work together to ensure you're fully satisfied. Please contact us directly at [email protected], and we’ll make this right for you. Thank you again for your feedback and for giving us the opportunity to improve our service.

Reply from LumiEarJul 3, 2024

Dear Mr. Cook, Thank you for taking the time to provide your feedback regarding your recent experience with LumiEar. We sincerely regret that your experience did not meet your expectations and want to address your concerns comprehensively. Firstly, we apologize for any inconvenience you may have experienced with our products and services. We strive to provide high-quality hearing aids and exceptional customer service to all our clients. Customer Service Availability: We understand your frustration regarding our customer service channels. While it is true that we primarily use email for customer service, this is to ensure a documented and traceable communication process for all our clients. However, we are continuously working to improve our response times and overall service quality. Please note that we have been in regular communication with you regarding your concerns and have always aimed to address your issues promptly. Refund Policy: Regarding the refund policy, we assure you that LumiEar has always honored valid refund requests as per our policy guidelines. We have no record of unresolved refund requests from our customers, which suggests a potential misunderstanding. Product Usage and Maintenance: In your review, you mentioned issues with the sound quality and device performance. It's important to note that the proper maintenance of hearing aids is crucial to their performance and longevity. Corrosion is typically a result of improper care and maintenance, which is outlined in our user manual. Hearing aids, like all electronic devices, especially with rechargeable batteries, require regular cleaning to prevent damage from earwax and debris. The improper care was noted in the images you submitted. However, repeated issues related to user maintenance cannot be covered under the manufacturer’s defect warranty. Feedback and Improvement: We value your feedback and take it seriously. Your input helps us identify areas for improvement, both in our products and our services. We will continue to refine our processes to better serve our customers and ensure that experiences like yours are minimized. Thank you again for your feedback. We hope this clarifies our stance and processes. Should you have any further questions or require additional assistance, please do not hesitate to contact us. Best regards, Customer Support Team LumiEar

Reply from LumiEarJan 13, 2024

Thank you for reaching out to us and sharing your experience with our hearing aids. We sincerely apologize for any inconvenience you've faced. We understand the importance of reliable battery life, and we're committed to ensuring you have the best possible experience with our products. It's unusual for the battery life to fall short of our advertised 24 hours, and we appreciate your patience as we work to resolve this matter. To expedite your request, kindly reach out to our dedicated customer service team via email at [email protected]. They will promptly guide you through the refund or replacement process and ensure your satisfaction. Thank you for your understanding.

Reply from LumiEarNov 13, 2023

Hello Nicholas, we are deeply sorry you are having trouble with your new hearing aids. Please reach out to us via our contact us page on our website or our email is directly at [email protected] and we will be happy to assist with a replacement or a return for a full refund. We hope to hear from your soon!

Reply from LumiEarNov 3, 2023

Hello Danny, we apologize for the inconvenience. Once orders are placed, they are quickly sent to the warehouse for shipping. The support team most likely received your email too late. But no worries, once you receive your pair, you can return it for a full refund, no questions asked. Just head on over to our contact us page on our website and they will be happy to assist you with a return and a refund. Again, we apologize for this inconvenience.