Great
Based on 172 reviews
Lumity US4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission at Lumity is to empower people to look and feel their best. We exist to support the health, strength and wellness of our customers, and our supplements are the result of years of dedicated scientific research & independent clinical trials. Developed to nourish and protect the body, we pride ourselves on superior product design, quality of ingredients and proven efficacy.All of our formulas take their lead from nature and are perfected by science. We use natural ingredients, avoiding anything artificial or synthetic. Our supplements come in easily absorbable formats, free from the usual fillers, coatings, binding agents and preservatives that may be present elsewhere on the market.Our respect for the power of the natural world is hardwired into our company ethos and extends beyond our products. As one of only a handful of supplement brands in the UK to be B Corp Certified, we’re leading the charge on sustainable business practice in the wellness sector. We’re proud to provide fully recyclable, compostable or reusable packaging across our range. We’re also Leaping Bunny certified, with supply chain checks that ensure all our ingredients are of the highest possible quality and are sourced from responsible suppliers who share our standards and values.
Lumity US (lumitylife.com) has 172 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 23 reviews with 1 star · Clear filters
berenice A.
The customer service(Magdalena ) did not help me . I am not happy with this company
Reply from Lumity USSep 5, 2023
Dear Berenice, Thank you for taking the time to share your feedback. We are sorry to hear that you were not happy with the outcome of your request. Unfortunately as per our returns and refunds policy, we are unable to offer a refund on products that have been opened and used. Warm regards, Lumity Client Care
Ann E.
I am once again writing a negative review. The first one was out of frustration, this time I'm angry. This company ROUTINELY SHORTS the number of capsules in each refill. When I complained last time, that out of the six refill packets, FOUR of them were short. I was contacted and reassured this would not happen again. Well, I just received my 3 month refills and AGAIN, FOUR of the six packets are short. Those 4 packets are short a total of 25 capsules! That's over EIGHT DOSES! I am not the only one this is happening to! Count your refills and protest!! PoolObviously this company has decided to use this technique to enhance their profits!
Reply from Lumity USMay 12, 2023
Dear Ann, Thank you for taking the time to share your feedback. Please be assured this is absolutely not the level of service and quality we strive for and is not an intentional shortage. Although we have spot checked our retained samples and found no further discrepancies to our softgel counts, we have added additional quality control checks at all stages of our manufacturing process to ensure consistency and accuracy across our pouches. Unfortunately your latest order came from a batch that was created before these additional measures were put in place, and our supply team are investigating this. As a loyal customer for many years, you know that this has never been an issue previously, and we appreciate you giving us the opportunity to resolve this for you directly, with the replacement from a new batch. We hope the gift we included goes some way to getting your Lumity journey back on track. Thank you for your patience whilst we have resolved this for you. Warm regards, Lumity Client Care
Joshua P.
I still haven’t received what I ordered.
Reply from Lumity USMar 1, 2023
Hi Joshua, Thank you for sharing your feedback. Our team reached out to advise that your order dispatch was unfortunately delayed by a few days, please accept our apologies again for any inconvenience caused. We can see that tracking shows your order as delivered on February 25 to your mailbox, so hopefully you have now received this but please do reach out to the team on 1-800-311-6449 or [email protected] if you have not received your order. Warm regards, Lumity Client Care
Nesha W.
I have asked for this subscription to be canceled and you continue to send the product
Reply from Lumity USSep 2, 2022
Thank you for your review. I can see that you were in touch with us as you had a some excess to use through before your next order. I am so pleased that my colleague was able to assist you and amend your subscription to suit your needs. Please do not hesitate to reach out to us directly on 1-800-311-6449 or at [email protected] if there is anything further we could help you with.
Gaye
This company does not have a customer service that you can speak to.. they have email customer service which is very inconvenient! Also the returns are not free.. what if you don’t like the product? Like the deodorant I bought which is stinky..I have to pay for the return label!?!
Reply from Lumity USMay 31, 2022
Hi Gaye, I think this review may have been confused with another brand as we do not sell deodorant. We do have a really helpful Client Care team available by phone Monday - Saturday on 1-800-311-6449 and they will be happy to help with any concerns or issues that you may have with Lumity products.
Caroline Number O.
Disappointing - no results difference in how I felt with their morning and night pills after three months
Reply from Lumity USJan 10, 2022
Dear Caroline Thank you for taking the time to share your thoughts. I am sorry to hear that you do not feel you have experienced the benefits you would hope from our Morning and Night Supplements. Although everyone is different in where they first feel benefits, our customers mostly begin to experience the benefits of taking Lumity after 12 weeks of consistent use. Our clinical trial documented that after taking Lumity for 12 weeks: 92% saw an improvement in their hair, skin & nails 88% felt more alert 84% felt improved energy Unfortunately we cannot locate your account with us to connect with you directly, but if you did have any further questions about our supplements and how they could work best for you, please do reach out to our Client Care team on +44 800 652 8678 or via email; [email protected].
LYNN H S.
I have an overload of product now so please cancel my subscription until further notice. Lynn Stickle and Jenny Harford
Melissa St G.
*Edited: I heard back from Lumity and they have taken care of manner in a professional way. This is a great product and I am glad all was resolved so I could continue use. I loved product and had every intention to keep using, but due to Poor customer Service, unfortunately will be cancelling subscription. I got charged twice in my bank for order. I contacted company through the multiple ways available and never heard back from anyone. Too much money to spend a month with no avail to such a manner.
