Great
Based on 196 reviews
Lush Decor4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lush Décor is committed to creating unique home fashions for every room, every lifestyle and every life stage that inspire your inner designer.
Lush Decor (lushdecor.com) has 196 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
196 approved reviews, newest moderated first
Candy
I purchased a valance for my god daughters new home. It's beautiful, silky and soft! Easy to iron the fold marks out and looks like the picture and way I envisioned it. The only draw back is....the seams are NOT straight and am afraid it is going to hang cockeyed in spots! 😕 Candy Ordered on Wal-Mart.com
Lisa Schroerlucke C.
Just purchased curtains and I love them! Color and quality are perfect. Packaging was very nice. (1st time buyer)
Patra A.
I also had the opportunity to deal with Kim Foerst, who is the absolute worst when it comes to customer service. I also bought curtains I hung them up for not even an hour. They let some much light in that you could see through them not only letting 70% light through like it said on the website. The light also highlighted huge runs down the curtains and I was told to iron them out. I do not own an iron and the runs did not look like they could be ironed out. the material itself was stressed where the runes were the material had pooled apart more than the rest of the fabric. I have dogs and regularly vaccume my couch twice a week. I layed the curtains on the couch so I could fold them nicely to pack them up. Kim would not give me my money back because there was a LITTLE hair on them even after admitting that the curtains were in mint condition themselves. I also accidentally threw out one of the cardboard paper but had the second one that is IDENTICAL to the other one. She wouldn't even reimburse me for one of them. By far the WORST company I have ever dealt with. I hope more people read the reviews to be warned to stay clear of this company, I wish I did. Oh and by the way, all you will be bombarded with from Kim is excuses. She will do anything possible instead of making the situation right.
Reply from Lush DecorAug 5, 2020
We are sorry that you are unhappy with your return being refused, but the expectations of clean panels with all product packaging was made clear when we sent the return label to you. The email with return instructions included this content: "As long as the panels are still in new/unused condition, with original product packaging (the printed product insert, hanger, etc. -- not the shipping box), then we can accept your return back.... But if you threw away the product packaging, or if you had the curtains hanging for a full weekend, for example, then they would be considered used and ineligible for return. Once the package arrives, we will inspect the items. During our inspection we will be looking for signs of use such as missing product packaging, human or pet hair, water marks, tears, strong odor such as cigarette smoke or perfume, etc." When we opened the return, we found four panels each with hair all over the front and back of the panels. Not just a little bit of hair, but a lot of hair, and we took photos to show you that. We also found only one set came back with product packaging, when we need all product pacakging. These panels did not come back in mint condition, and since they were not in condition fit for return we sent them back to you at our own cost, per our return policy.
Diane
I bought curtains here last November and they are faded and Kim Forrest in customer service will not replace them . They are not a year old!! I can’t even get a refund either because I didn’t return them, well they were fine untill they started to bleed and fade!! Terrible quality and terrible customer service
Reply from Lush DecorJul 28, 2020
Hello. We're sorry to hear your curtains have faded over time. Because your purchase was made on Amazon.com and not direct through our website, we are not able to process your return or exchange. We try to make that clear in our return policy on our website. We did try to make it right by offering a compromise in the form of a hefty discount on a replacement of those specific curtains or any other item on our website.
Thomas A.
Superb company! Great to deal with
Parker
Received curtains from Lush and they had a couple "rust spots" on them. However, more were shipped out right away! We enjoy the colour, and the quality. Would recommend to anyone.
Kitty S.
I have a Lush quilt on my bed in my master bedroom that I love. I bought the Peacock quilt for the bed in my spare bedroom and washed it before I put it on the bed. The dark blue in the quilt really faded. It didn't bother me at first but after a while I ordered another one. Washed it and again the dark blue faded and the strip around the bottom came loose. I am going to have to buy another quilt for the spare bedroom. Even though I love your quilts I can't bring myself to buy another Lush quilt/
Dee L.
I completed a review 7 days ago about a recent purchase and my review is no longer posted. My review was 3 stars. I neither 'love' or 'hate' the product, therefore 3 stars. it is a good review.
