LuvanshReviews of luvansh.com

No certificate of authenticity. expected better for 1100.00

Was so excited to receive my tennis bracelet. One the first day it fell off my wrist (faulty clasp). Very poor customer service. Issue still not resolved.

So I have mixed feelings about this company. When you buy a returnable product, everything is fine, but if you buy a final-sale item, which is non-refundable, it becomes an issue even if the product itself has a serious flaw. In my case, I recently bought an earring that was final sale. I did not carefully check it before purchasing and receiving it. The earring's post was way too thick and rough to get into my ear hole, caused a lot of pain, and after all, led to an ear infection that I am still suffering from. My half of the ear hole is still inflamed and kind of feels like it is blocked, although I can still push it in to wear the earring. I am seriously thinking about reopening the ear piercing if it is not getting better. So I sent them an email regarding this issue with pictures comparing how thick and rough their earring's post is compared to the standard earring's out there. Well, I have to tell you guys. They don't take any CRAP. They offered to fix it for $60, but I would rather bring it to the local jeweler to fix it for that amount, not to mention I have to spend the money for the shipping. I did argue with their customer team a few times by email, but quickly realized they will not do anything even if their products cause serious health issues. THEY ARE FIRM WITH THEIR FINAL SALE POLICY NO MATTER WHAT!! Their diamond quality is decent, and their prices are competitive with other companies, but think twice and carefully check whether you are buying final-sale products. If you are lucky, you will be a happy customer. If not, be ready to be quite upset.

Warning to my Canadian and American friends. I ordered 2 rings from Luvansh 2 separate times. one was a pear shape diamond ring that I ordered in November 2025 and the other was a round brilliant cut diamond ring that I ordered in December 2025. When I received the rings the stones were loose!!!!. This seems to be the norm for this company. They claim to inspect the rings before sending them out. LOL! Obviously they don't. I would highly suggest that anyone who ordered or orders from this company needs to bring their rings to get inspected for loose stones. It's shameful that Luvansh does not take the time to address the problem. I have emailed Catherine and all I got was that they are sorry and my item is not returnable. ! who said anything about returning the items??? I wanted them to take responsibility to fix the problem . I also believe that all their rings whether it's a single stone ring or an eternity band have loose stones and they WILL fall out ! I'm very reluctant to order rings due to this ongoing problem. Other problem I encountered was with the round brilliant diamond ring. I picked the traditional band that they have listed and I got a knife edged band that can't be stacked with a plain gold band let alone an eternity diamond band. Again I was told by Catherine to send a picture of the ring which will not show the loose diamond nor will it show in detail the knife edged band which is VERY uncomfortable to wear. smh. I will update when I hear back from Catherine as to how they will rectify these problems. Please people remember to check to see if your stones are loose and notify Luvansh. signed a Canadian living in the USA.

Purchased a 4.02 radiant diamond in a gold pave ring setting that was delivered in September 4, 2025. On November 8, 2025, after 2 months of occasional wear, the diamond fell out of the setting and was lost. It was a beautiful ring, however I am really very disappointed with the workmanship and quality. I contacted Luvansh customer support and was told it was my fault due to how I must have handled it. This was their exact wording: ‘We’re truly sorry to hear about your experience and completely understand your concern. While we always aim for the highest quality, issues can sometimes occur depending on the way the jewelry is worn or handled.’ This was their response to me without evening a willingness to examine the ring setting and/or understand the issue further. Luvansh does not stand behind their work. Highly recommend that if you choose to purchase a diamond from them, do NOT purchase a setting / have them set the stone, as I now have an empty setting, no diamond, and no customer support from the company to help fix the the issue. Disappointing to say the least.

The live chat and support are never available and don't respond. Think I will try another company.

I've bought several diamonds from here with decent experience - however the last experience was horrible. I purchased a diamond and it didnt ship out for WEEKS. They then had to cancel my order and the diamond I was interested in now was slightly higher in price.. they refused to do anything to make up for the inconvenience (ie offer a small discount of some kind).

Buyers should exercise extreme caution before purchase. I made a purchase on 4/6/2025 of a 3.81 carat diamond. I was told the diamond would ship on or before 4/15/2025. After several back and forth communications, but no shipping, I told them to cancel the order. I finally told them if the purchase was not cancelled today (4/17/2025) I would contact my credit card company and dispute the charge. They did respond and issue a refund. I am giving them two stars for communication and response.