Average
Based on 19 reviews
Luxeborsa3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Luxe Borsa, We are a bag outlet based in New York City. Proudly a women-owned and operated business.
Luxeborsa (luxeborsa.com) has 19 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
19 approved reviews, newest moderated first
elise
Good customer service. I have the black crescent moon bag. I like the 3 different options for styling, and the gold detailing makes the purse look expensive. Cute packaging too. I would order again!
Reply from LuxeborsaNov 8, 2024
Hi Elise, Thank you for your kind words! We're thrilled you’re enjoying the black crescent moon bag and its versatility. We look forward to serving you again soon! Thank you! Gabriella Customer Support Manager Luxe Borsa
Marlo T.
I absolutely love my crescent handbag. It is a 4 in 1 or actually I use it 5 different ways . The craftsmanship of the handbag is amazing. The material is such a great quality. The shipping was quick and I love how it arrived in a box . I want more handbags . Highly recommend!
Reply from LuxeborsaNov 8, 2024
Hi Marlo, Thank you for the wonderful feedback! We're so happy to hear how much you're enjoying the versatility and craftsmanship of your crescent handbag. It’s great to know the quality, quick shipping, and thoughtful packaging made an impression. We can’t wait to help you add more beautiful bags to your collection—thank you for the recommendation! Best, Gabriella Customer Support Manager Luxe Borsa
Justyna
Gorgeous bag & amazing quality! The delivery time wasn't long and customer service very responsive :)
Reply from LuxeborsaNov 5, 2024
Hi Justyna, Thank you so much for taking the time to leave such lovely feedback! We're thrilled to hear that you're enjoying your new bag and had a positive experience with our customer service. Quick delivery and quality products are what we strive for, and we're glad we could meet your expectations. Enjoy your beautiful bag! Best, Gabriella Customer Support Manager Luxe Borsa
Federica
The bag is fine, quality is ok, more good than expected. I made a mistake and ordered a bag with wrong hardware. But I was very well assisted by customer care service, they were very fast in answering and solve my problem.
Reply from LuxeborsaNov 1, 2024
Hi Federica, Thank you so much for your review! We’re thrilled to hear that you’re pleased with the quality of the bag and that our customer care team was able to assist you quickly with your order. It’s great to know we could help resolve the issue, and please know, we’re here for you anytime. Enjoy your new bag, and thanks again! Best, Gabriella Customer Support Manager Luxe Borsa
Yvonne S.
The most amazing bag, so stylish
Reply from LuxeborsaNov 1, 2024
Hi Yvonne, Thank you so much for taking the time to leave us a review! We’re thrilled you’re loving the style of our bag. Your support means so much to us. Thank you! Best, Gabriella Customer Support Manager Luxe Borsa
Carina K.
Got my bag at such a bargain. For such high quality geniune leather bag. I really don't think you can beat it. When I first came across Luxe Borsa I was skeptical but couldn't be happier.
Reply from LuxeborsaOct 21, 2024
Hi Carina, Thank you for sharing your experience! We're so glad to hear you're happy with your bag and found it to be a great value. It’s wonderful to know that we exceeded your expectations, and we appreciate your trust in Luxe Borsa. We look forward to serving you in the future! Thank you! Gabriella Customer Support Manager Luxe Borsa
Sharon
Please do not buy, I did not get short chain as in photo, and it looked so cheap, very different to the photo. The lock on the side of the bag was so rigid to fix and change the shape. Anyway, I couldn't change the way as I only have long chain for the Crossbody style. If the customer service doesn't sort it out, I will definitely write bad reviews again and again as far as I can. On the website, there is no number to contact. It is not from NY, definitely from China and Not worth even a penny.
Reply from LuxeborsaOct 19, 2024
Dear Sharon, Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We take product quality and customer satisfaction very seriously, and we would like to make this right. To clarify, our company is based in New York, and we have warehouses located in New York, New Jersey, California, and China. Orders are shipped from the location that has the inventory available to ensure the fastest delivery for our customers. We apologize if the bag did not match the images on our website, and we understand your frustration regarding the missing short chain. Our customer service team is committed to resolving this issue for you, and our team will make this right and send you an ew bag on us. Regarding your comments about the website, we do provide ways to contact customer service, and we’re happy to assist you directly with any further issues you might have. Please reach out to us via email at [email protected], and we will make sure to sort this out promptly. Best, Gabriella Customer Support Manager Luxe Borsa
Tzvi W.
The bags were amazing looks 10/10 quality10/10 price 10/10 will buy again
Reply from LuxeborsaOct 15, 2024
Hi Tzvi, Thank you for your wonderful feedback! We’re delighted to know that our bags met your expectations in terms of appearance, quality, and value. Your satisfaction is our top priority, and we’re glad we could deliver a positive experience. We look forward to serving you again in the future. Best, Gabriella Customer Support Manager Luxe Borsa
