Reply from Luxury ConfidenceAug 29, 2025
Hi Tabitha,
Thank you for taking the time to share your feedback — we always appreciate hearing from our customers, and your insights are valued.
While we understand the product didn’t meet your expectations, we’d like to provide some clarification that may also be helpful to others. For hygienic reasons, we do not accept returns on used or opened items. This is a standard practice across the personal care industry to ensure the health and safety of all customers.
We offer a 14-day return policy for customers who choose not to use the product, as well as a 2-year warranty covering any functional issues. Our refund and warranty policies are clearly presented during checkout and are easily accessible on our website. We believe informed customers are the best customers—there’s nothing hidden in fine print, because transparency is part of our core values.
In this particular case, although the situation fell outside of our return policy, we still issued a partial refund as a gesture of our commitment to customer satisfaction. We hope you see this as a sincere effort to provide a fair resolution to support you.
We understand that learning to use a new product can come with questions, especially when expectations vary. Many of our customers have seen excellent results by consistently following the usage guidelines and exploring the resources we provide—such as instructional videos, filter guidance, and direct support from our customer service team.
Thousands of users have successfully incorporated this product into their skincare routines. Of course, results can vary depending on usage habits, consistency, and individual skin types.
We always encourage reaching out to our support team with any questions or concerns before drawing conclusions—we’re here to help and ensure you get the most from your experience.
If there’s anything further we can assist you with, we’d be happy to help.
— The Luxury Confidence Team 🚀
