Melissa W.
Order never shipped
I ordered 6 cases on a Wednesday and put two day air. When they didn't arrive by Monday, I checked and they were never sent out. Cost my company thousands to re-deploy technicians.
Reply from Maclocks.comMay 1, 2024
Hi Melissa We sincerely apologize for the inconvenience caused by the delay in shipping your order. There was an unexpected glitch in our system which resulted in the order not being dispatched as intended. We've already communicated this issue internally and took immediate action to rectify it by shipping your order overnight. We understand the frustration and the impact this has had on your company, particularly in terms of redeploying technicians. Please know that we are here to assist you in any way possible, and we're more than willing to make up for the inconvenience caused. If there's anything else you need or any further assistance required, please don't hesitate to reach out to us. Warmest Regards, The Maclocks Team